Maps • Minsk • Internet service providers

A1

Rating 4.7
Closed until 09:00
Minsk, Internacyjanalnaja Street, 36

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Minsk, Internacyjanalnaja Street, 36
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+375 29 600-01-50
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Credit card payment
Wheelchair accessibility:full access
Panorama
Rating 4.7
1088 ratings
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344 reviews

А
Level 2 Local Expert
December 12, 2024
Good afternoon. I had never left negative feedback before, because I always got into the situation, because everything happens in life and everything can be understood. But not in this case. Online store from A1. I ordered a phone on 02.12.2024 as a gift to my mother in this A1 store, for my birthday. Especially a week before the holiday, so that he could come in time. By the time it was the Black Friday period, there were excellent offers for some positions, but that's not the point. The order was accepted, assigned a number, an SMS came that the product would be delivered within 3-4 days. I.e., somewhere on Thursday 05.12.2024, I started waiting for it. On Friday, I already decided to call the call center to find out the status of the application. I was told that due to the large influx of orders, the shipment of goods and delivery is slightly delayed. Well, I thought, this could actually be the case. The next day, when I'm going to go to my birthday, I think I'll call, find out if they'll deliver today and give you a phone. The call center met all my expectations, apologized for the long delivery (several times, it is worth paying tribute) and assured me that the goods had already been handed over to the courier and he should contact me as soon as possible to clarify where to deliver the phone, because the delivery was delayed and I can be in another place other than the specified one previously, the delivery addresses. Satisfied with the conversation, I was just going to the doctor. A couple of hours later, I contacted the call center again to clarify if the courier was going to contact at all. They created an even more urgent request for my request and said that they would contact me literally right away in the shortest possible time. I must say right away, no one called that day, the next day, on the evening of 08.12.2024, I already decided to call myself and ask what the reason was, where the courier disappeared. They looked at my application for a long time and replied apologizing that it was written in the application that my phone was not in stock and had to wait. Here it was at the courier, and now it is not in stock. Of course, it is interesting, and such a service, it turns out, happens. As a result, they said they would contact me as soon as the phone once again arrives at the warehouse and bring it at the same price at which they accepted my initial request. That's what we agreed on, but for myself I decided that I would not wait long and in my free time I would just pick up another phone in another place, since this is the situation. It's not good to bring a phone to the doctor a month after the holiday. To my great surprise, to be honest, I got a call the very next day. They said that everything appeared, and asked if it would be convenient to deliver after 18-00. I asked you to mark that if possible, then after 19-00 it would be perfect. The note was made with the words that the courier would call in advance anyway. Inspired by this call, if I may say so, I waited for the evening and specially hurried home by 18-00, because couriers often call "in advance" being already in front of the barrier at home. That's how my evening went :D and half of the next day (I remind you, 10.12.24). I do not know how many times I call the call center myself. I hear the next deepest apologies to myself and, probably, to my order. Once again, they create the most urgent request, but already for the A1 online store itself, so that they contact me as soon as possible and explain what the problem is to deliver the phone within a week after the expiration of the maximum possible delivery time. Even the case is different, I would say. What's the problem with just calling me all this time? I have never seen such a terrible service anywhere. I will never use the A1 online store again and I will advise my friends not to make my mistakes either. Thank you all for your attention. In total, in the dry balance for those who do not like to read a lot of letters or who read books from the end. Online store A1. The order was placed on 02.12.24, today 12.12.2024. There is no product, there is also no call from the courier/store/someone. This is despite the fact that I called myself and promised to do it all 5 times. As proof, all their conversations at the call center are always recorded. A1 online store - you are the best (no). 1 star only so that you can leave a review, so in fact 0.
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1
Level 4 Local Expert
July 19, 2024
The staff service leaves much to be desired. Consultants behave as if the servants are asking them a question, and they are at least counts and barons here. Would it be easier for you to close this office if employees do you a favor when they come to work? Moreover, they perform it carelessly. Turning to a consultant with a question, you get an answer with such an arrogant face that you immediately want to leave this office! I had to go to the crown castle, where the staff is always friendly, unlike the staff at the office on the international. And for the first time, here on the international, I saw an employee of A1 company who rolled into the workplace with a glass of coffee!? There are questions about corporate ethics!
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5
А
Level 3 Local Expert
November 18, 2024
A1 arranged a pre-order for Apple AirPods 4 headphones, where the end date of the promotion was October 18. Upon the occurrence of this date, a1 decided to change and increase the pre-order period to 30 numbers. And what do you think. After the 30th, they started selling headphones...... of course not, having again extended the pre-order period to November 11, and I think this date is not the last. In my understanding, the end of the promotion is the start of sales. However, a1 probably doesn't think so. (After all, there are suppliers with whom contracts have been concluded for the supply of gadgets and from this they write the terms of the pre-order. But it's probably in normal companies.) Then why announce something that you don't have and when it will be unknown. When communicating with representatives of the online store on the evening of 10/31/2024, they themselves do not know when the goods will arrive. I wanted to order for a gift, but the dates have already passed and there are no headphones and it is unknown when they will be. If this is the case, why not end the promotion, temporarily remove them from sale and apologize to the buyers. And yes, the mobile Internet in a1 is very bad. I have been using a1 services for a long time, but I will probably close all obligations and think about changing the operator. I would like to add that today it is already 11/18/2024 and they probably forgot about me, my order is still in the delivery waiting mode. However, it is already available and sold in a1 stores. It was the first time I encountered such a boorish and indifferent attitude from the company's employees. I DO NOT RECOMMEND A1 as a company with a low social rating and a disregard for customers!!!!
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