A1
345 reviews
December 12, 2024
Good afternoon. I had never left negative feedback before, because I always got into the situation, because everything happens in life and everything can be understood. But not in this case.
Online store from A1.
I ordered a phone on 02.12.2024 as a gift to my mother in this A1 store, for my birthday. Especially a week before the holiday, so that he could come in time. By the time it was the Black Friday period, there were excellent offers for some positions, but that's not the point.
The order was accepted, assigned a number, an SMS came that the product would be delivered within 3-4 days. I.e., somewhere on Thursday 05.12.2024, I started waiting for it. On Friday, I already decided to call the call center to find out the status of the application. I was told that due to the large influx of orders, the shipment of goods and delivery is slightly delayed. Well, I thought, this could actually be the case. The next day, when I'm going to go to my birthday, I think I'll call, find out if they'll deliver today and give you a phone. The call center met all my expectations, apologized for the long delivery (several times, it is worth paying tribute) and assured me that the goods had already been handed over to the courier and he should contact me as soon as possible to clarify where to deliver the phone, because the delivery was delayed and I can be in another place other than the specified one previously, the delivery addresses. Satisfied with the conversation, I was just going to the doctor. A couple of hours later, I contacted the call center again to clarify if the courier was going to contact at all. They created an even more urgent request for my request and said that they would contact me literally right away in the shortest possible time. I must say right away, no one called that day, the next day, on the evening of 08.12.2024, I already decided to call myself and ask what the reason was, where the courier disappeared. They looked at my application for a long time and replied apologizing that it was written in the application that my phone was not in stock and had to wait. Here it was at the courier, and now it is not in stock. Of course, it is interesting, and such a service, it turns out, happens. As a result, they said they would contact me as soon as the phone once again arrives at the warehouse and bring it at the same price at which they accepted my initial request. That's what we agreed on, but for myself I decided that I would not wait long and in my free time I would just pick up another phone in another place, since this is the situation. It's not good to bring a phone to the doctor a month after the holiday. To my great surprise, to be honest, I got a call the very next day. They said that everything appeared, and asked if it would be convenient to deliver after 18-00. I asked you to mark that if possible, then after 19-00 it would be perfect. The note was made with the words that the courier would call in advance anyway. Inspired by this call, if I may say so, I waited for the evening and specially hurried home by 18-00, because couriers often call "in advance" being already in front of the barrier at home. That's how my evening went :D and half of the next day (I remind you, 10.12.24). I do not know how many times I call the call center myself. I hear the next deepest apologies to myself and, probably, to my order. Once again, they create the most urgent request, but already for the A1 online store itself, so that they contact me as soon as possible and explain what the problem is to deliver the phone within a week after the expiration of the maximum possible delivery time. Even the case is different, I would say. What's the problem with just calling me all this time? I have never seen such a terrible service anywhere. I will never use the A1 online store again and I will advise my friends not to make my mistakes either. Thank you all for your attention.
In total, in the dry balance for those who do not like to read a lot of letters or who read books from the end. Online store A1. The order was placed on 02.12.24, today 12.12.2024. There is no product, there is also no call from the courier/store/someone. This is despite the fact that I called myself and promised to do it all 5 times. As proof, all their conversations at the call center are always recorded.
A1 online store - you are the best (no). 1 star only so that you can leave a review, so in fact 0.
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2
July 19, 2024
The staff service leaves much to be desired. Consultants behave as if the servants are asking them a question, and they are at least counts and barons here.
Would it be easier for you to close this office if employees do you a favor when they come to work?
Moreover, they perform it carelessly.
Turning to a consultant with a question, you get an answer with such an arrogant face that you immediately want to leave this office! I had to go to the crown castle, where the staff is always friendly, unlike the staff at the office on the international.
And for the first time, here on the international, I saw an employee of A1 company who rolled into the workplace with a glass of coffee!? There are questions about corporate ethics!
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6
November 18, 2024
A1 arranged a pre-order for Apple AirPods 4 headphones, where the end date of the promotion was October 18. Upon the occurrence of this date, a1 decided to change and increase the pre-order period to 30 numbers. And what do you think. After the 30th, they started selling headphones...... of course not, having again extended the pre-order period to November 11, and I think this date is not the last. In my understanding, the end of the promotion is the start of sales. However, a1 probably doesn't think so. (After all, there are suppliers with whom contracts have been concluded for the supply of gadgets and from this they write the terms of the pre-order. But it's probably in normal companies.) Then why announce something that you don't have and when it will be unknown. When communicating with representatives of the online store on the evening of 10/31/2024, they themselves do not know when the goods will arrive. I wanted to order for a gift, but the dates have already passed and there are no headphones and it is unknown when they will be. If this is the case, why not end the promotion, temporarily remove them from sale and apologize to the buyers.
And yes, the mobile Internet in a1 is very bad. I have been using a1 services for a long time, but I will probably close all obligations and think about changing the operator.
I would like to add that today it is already 11/18/2024 and they probably forgot about me, my order is still in the delivery waiting mode. However, it is already available and sold in a1 stores. It was the first time I encountered such a boorish and indifferent attitude from the company's employees. I DO NOT RECOMMEND A1 as a company with a low social rating and a disregard for customers!!!!
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1
December 3, 2024
I am roaming and I want to put the Internet on pause. I log into my personal account and try it there. the new version does not have such a feature. Okay, I'm going into the old version. in the old version, it is transferred to the new one. WHERE THERE IS NO SUCH FUNCTION!! I'm trying to write to the support service. The robot responds. it does not translate to a live operator. A1 decided to save on the nerves of customers. why should I spend half an hour on vacation to deal with all this? Oh, and yes. It turns out that services cannot be completely paused. will they still withdraw 50 percent of the cost? And for what, may I ask? for not using your services for 2 months? in general, A1 is not recommended to anyone as a telecom operator. the connection itself is terrible. so besides this, you also need to deal with the whole problem yourself. because the operator saves on employees.
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2
December 30, 2024
Never connect your home internet connection to A1. The worst quality of service provision in the Republic of Belarus!
The Internet crashes every half hour. Technical support offers nothing but to unplug the router from the wall outlet and turn it back on after 3 seconds. It's 12-30 p.m. now, and since 7 a.m. I've already "rebooted" this way more than 6 times. The "technical specialist" came a couple of weeks ago. No problems were found. We have been waiting for this 18-year-old unique for more than a week. Calls to technical support are maddening. Because the robot is in charge there.
It would be possible to put 0, I would put 0!
I do not recommend using the services of this company. I'll go cancel the contract myself one of these days.
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1
December 10, 2024
In recent days, the home Internet has just dropped. The robot responds to the site, did everything according to the recommendation, nothing has improved. There is so little Internet speed that the Internet speed measurement site does not even load to the end. There is no news, the whole Google is spammed by a1 itself so that nothing leaks into the network.
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1
November 1, 2024
This is the last month of using this "operator".Contact center- can't get through in the evening from the word at all, why are people sitting there???It's absurd...There are no sensible answers from the consultants, you understand more than they say, but you are tired of hanging on the line after 22.00 while they are sleeping and sharpening donuts with coffee (information from a retired employee).This is not related to customers...
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3
December 4, 2024
When making a phone in installments, I explained to the seller that I would not use the SIM card, I paid monthly as expected. Now they have put up the full amount for the phone, called support, said it was necessary to use a SIM card for at least 2 months, I was not initially warned about this. And now, I don't have the opportunity to pay the entire amount. So I'll go to court for further proceedings
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2
November 15, 2024
I have been a consumer of services for more than 15 years. It is incredibly unpleasant to realize that the operator forcibly signs you up for services for which money is debited daily. A nice girl from the contact center will say that we signed an agreement on this. And for a certain monthly fee, it will block you from such subscriptions. Do you understand?)) Check your subscriptions in your personal accounts! Otherwise, you will pay 3 subscription fees instead of one. Disappointment - I can't add anything more.
I add: below is an example of my friend. She paid about 730 rubles for nothing
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5
January 3
It is necessary to constantly monitor that different services are not connected "according to the promotion". Especially when changing the tariff plan. Which are immediately free, and then charge for it. They will connect it themselves (although you warn them that you don't need anything extra), but disconnect it only through your personal account.
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1
June 27, 2024
I really didn't like the attitude of the staff. I wanted to order a certain service, but both consultants (they were mostly guys) looked at me condescendingly. The attitude was the same. I immediately warned them that I was very tired and could "blunt". However, they were disrespectful to me, but condescending. As if I were a narrow-minded person, although I was just very tired and it was really difficult for me to get information then + it was especially hot that day. I am very annoyed that the first consultant, instead of explaining about the service, told me to READ THE DETAILS ON THE BENCH AND Not HOLD UP THE QUEUE. Is this normal at all? Disgusting staff service. The second one sent me, but it was obvious that he did not want to continue serving. A1 disappointed me very much because of its employees. Moreover, this is not the first time a similar situation has occurred. The previous time, a male consultant imposed a service on me, after my refusal, he yelled at me and hung up on me.
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7
2
November 5, 2024
I would like to leave a review about the A1 cellular communication salon, which is located on Denisovskaya Street, 8. If you want to buy a phone, then you definitely are not here. For a whole hour, they made out the purchase of a phone, despite the fact that the payment was made without installments! No one is interested in the buyer. One consultant went to lunch, the other does not know how to properly process the documents. This is the first time I've come across this!
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July 20, 2024
There is no worse company. Never come here. Unilaterally, they change the terms of the tariff as they want and do not even warn the client about it. They are paying money and fines for everything they want, and you will not prove anything to them. They are openly rude on the phone and make it clear that people are not important to them as customers at all. Terrible company(((
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7
November 24, 2024
A1, is everything okay with you that you need to wait 20+ minutes for a call on the support line, and still no one will answer? Disgusting service, getting worse and worse every day. First, you fight with a robot that is written in such a way as not to help the client, just not to let him ask a question to a person, then they switch to support, which simply does not answer.
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4
October 25, 2024
The worst mobile and home Internet in Belarus! I do not recommend connecting, I had the maximum tariff for home Internet with TV , the cost is 65 rubles per month , failures every week and the connection speed when measured by Yandex is 4 MB . The situation is the same with the mobile Internet, it simply does not exist practically.
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3
August 9, 2024
The staff treated extremely poorly, looked from a high point of view, they haven't given installments yet, they said a lot of loans, etc., in another store they didn't issue everything in a1, I don't advise you to take something from this company, they were ready to take the phone but didn't approve the installment plan, so I don't advise
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3
December 26, 2024
A disgusting operator with disgusting tariff plans and incomprehensible money charges that cannot be disabled in the application. I tried to transfer the number to another operator, they wrote off the money, making a negative balance and canceled the transfer request. Now they offer to personally go to renegotiate the transfer agreement. They don't want to block the tariff in order to freeze money withdrawals. Very bad people.
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1
October 25, 2024
I don't care where to write a review, but on Friday my only holiday is to play tanks, but I come home, and the Internet doesn't work here, throws me out of the game, thanks A1 for high-quality service, you are the best (most likely there are no questions for employees)
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4
August 8, 2024
Excellent, fast, courteous staff. Who will help, solve, explain any question regarding communication
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1
October 7, 2023
We came as tourists to the Republic of Belarus for the weekend. I liked everything very much, and, perhaps, the only unpleasant moment in less than two days is a visit to the A1 salon. The office itself is cool, everything is modern, spacious, light - there is something to compare with. It opens early in the morning. And I didn't like that I was deceived. We needed a SIM card with a Russian passport. I clarified that we had come for the weekend. They offered us a SIM card for 25 rubles. It is cheaper, of course, a little bit than to go online twice from our Russian. I clarified whether this is the most inexpensive offer. They assured me that yes - "this is the smallest package." Valid for a month. Already at home I read that there is a weekly tariff for 10 rubles.
A1 salon management - decide for yourself, it will probably seem to you that the employee should be rewarded. It was 23.09.23 at 09:56 in the morning, it seems, at the 1st checkout. We will definitely come back to Minsk, but we won't set foot in A1 again. On the contrary, we noticed Life!, that's where we'll go
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33
1
October 9, 2024
Terrible service. When transferring the home Internet to a new address, they were not fully connected, because they did not have free ports. They said everything would work within 48 hours. It's the 5th day, no one can give an answer when everything is done. With such service, you need to leave other providers.
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3
October 15, 2023
Many thanks to the operator for the student action – Internet, unlimited and video service for adequate money. There are no problems with communication, there is excellent speed on the Internet (and it catches even outside the city, I often go to my parents near Minsk in the direction of the Green). I can separately mention the video service, firstly, there is a large selection of high-quality content, and secondly, only VOKA has a normal selection of films and cartoons in Belarusian in professional voice acting (I have not seen anywhere else). A1 is really the best operator for me both in terms of the totality of quality services and the price for students!
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3
7
November 18, 2024
The office is just gorgeous, you can immediately see the level of the company with such a name as A1, I really liked it and was very pleased with the purchase, although I did not expect it at all
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October 3, 2024
They became very intrusive. Not only do they call, imposing their services, they also come home, and if they refuse, they are also rude! A1, do not turn into a bottom, train your staff to communicate with people and do not impose your services!!!
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3
November 28, 2024
I've always been proud of the bike (A1), but we just rolled to the bottom! The quality of the Internet is just terrible! In the subway, the LTE phone probably flaunts just for "show-offs"! The pages do not load from the word at all! Why did you make it there then, if it doesn't work there!?? And it's not just on the subway!
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3
November 14, 2024
We have made paid subscriptions that a person can activate unknowingly by simply clicking on the banner, without additional confirmation. Instead of additional protection, the client is offered to enable subscription control for MONEY, too. Minus the karma of the operator, so business is not done
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2
July 13, 2024
Minus 5 stars. Disregard for customers. The connection fell off, the consultant, who had to wait an hour, responds in style: we apologize for the inconvenience. There has been no connection for 3 hours.
The company is disgusting, because of the lack of alternatives, we have to put up with this game.
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4
October 3, 2024
They counted the corpses. The number was counted 1315 rubles for overspending traffic twice the tariff , the tariff costs 13 rubles for 10 rubles , do not contact them ever
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3
September 20, 2022
Everything is beautiful, high-tech, clean. The staff is polite, all questions have been answered. The choice of goods is good, there are promotions for subscribers - there was time to consider, since I stood in line for a consultation for a long time - about 45-50 minutes, although there were not many people (but to be honest, it takes longer to get through to number 150 in A1, and if you leave a request for a callback, they do not always contact).
Parking nearby (on the street Parking along the road) is paid, it is almost always full during the day. So I recommend taking the metro to Oktyabrskaya station and there is a 2-minute walk.
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3
8
December 2, 2023
A good connection is all.
An error occurred in crediting cash (a large amount - 900 rubles)
There is a receipt, but there is no full name in the receipt. It is clear that she is to blame, but A1 could not offer me a solution like that. He asks the post office to enter the full name by hand and make sure to put a seal, but the post office does not have a seal!
There was neither the opportunity nor the desire to freeze money on the company's account for 4 years.
I talked with 4 employees of the company. Everyone was just sympathetic.
I was looking for a way out myself, no renegotiation of the contract with the preservation of the number could guarantee me, nothing.
As a result, I had to change the operator. Then go to the office for a refund, but that didn't help either. Almost a month has passed, the money has not been returned, and in general the application was rejected due to the lack of a receipt. That is, it is normal to appropriate someone else's money and find a reason not to give it back!
It's a miracle that I didn't throw away the check, but the issue has not been resolved yet.
I was thinking of returning, since another operator has big problems with communication, and all relatives are on A1. But I definitely won't, and I don't recommend it to anyone!
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12
3
July 5, 2024
The quality of home Internet services is disgusting. frequent breaks, speed mismatch. When connecting, they threw the cable into the apartment and that's it, then do it yourself. At the same time, money is withdrawn regularly, and when contacting the support service, we have no problems.
I do not recommend it to anyone
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5
August 10, 2023
A1 needed help again, and as always, everything is fast and clear. There is a shorter scheme - you connect the home Internet, VOKA and two rooms with free service (and I have unlimited, it's 30 rubles each). At the same time, the Internet was needed anyway. I came to the office, said I wanted to, quickly arranged everything, checked the address - it fits. In general, now not only with two free A1 numbers on the unlimited, but also with home Internet, and TV series from VOKA in the evenings. Am I satisfied? Of course)) I recommend it! Cool promotion
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1
6
June 22, 2023
A1 is a mobile operator in the Republic of Belarus. Upon arrival from Moscow to Minsk, I immediately went to the central office to buy a SIM card and be in touch. Everything is beautiful, an electronic queue, polite staff and so on. The monthly tariff is about 450 rubles of the Russian Federation with high traffic and a lot of calls around the country.
And then a nuance arose! ELECTRONIC SIM cards, that is, e-SIM, are NOT SOLD to visitors!!!
And I did not need a physical SIM card!
Conclusion: this operator was delayed in the past - unable to provide modern service!
PS. At another operator, the issue was resolved in 2 minutes - the e-SIM was sold using a Russian passport without unnecessary questions, only a little more expensive.
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10
March 7, 2024
I wanted to get an eSIM, they said I was a non-resident, so we won't give it to you. What kind of nonsense is this?
P.S. The network itself covers the whole of Belarus, wherever it is - there is a connection, payment is convenient, without problems. The service in this office suffers, there were 2 people in front of me, who were served by two managers, so I waited 25 minutes to hear the above
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2
1
December 16, 2024
The support service does not respond for three days, the Internet does not work from the word at all, but the subscription fee is charged daily. Terrible attitude towards customers
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2
February 11, 2024
I don't understand where so many highly rated reviews come from, apparently they have already started buying reviews for themselves. One of the worst providers for home internet. Be prepared for outages 4-5 times a month in the evening and usually on weekends. I would never recommend this provider. Even if they did the recalculation of the subscription fee or apologized, 0 feedback.
And the mobile Internet leaves much to be desired, it's for show, the speed is only enough to answer everything in messengers.
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18
1
October 29, 2023
We are from St. Petersburg, we went to connect a SIM card for the Internet. I was very surprised by the staff... Everyone doesn't care (if you don't use profanity)... The staff, if you do not ask, will not tell you anything..I suggested replacing the SIM card with a paper clip (in St. Petersburg, such nonsense, poking such a phone at a price of 150k). We came because we needed the Internet, but we won't come here anymore... (think 100 times before coming here)
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12
2
November 24, 2024
A great company with great employees, everything is at the highest level!
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1
August 8, 2024
Communication sucks
4g-
the attitude towards customers sucks - below the baseboard.
I do not recommend it. If you have a choice, then go to another operator
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8
April 21, 2024
xs, where to write reviews for employees, but one excellent specialist helped me fix my Internet today, thanks to engineer Maxim for helping me, I'm happy:D
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1
2
July 10, 2024
Home Internet from A1 is the worst thing that has happened in my life. Lies on every word. The most expensive Internet in my life . I can't wait to forget it like a bad dream
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8
July 11, 2024
07/11/2024 I worked at night (Internet access is required for work), the Internet disappeared, I called support, for a continuous 3 + hours (the call lasts 1 hour after it resets, and so on in a circle) no one answered. The level of "support" is immediately visible, which is "promptly" ready to help you. I do not recommend this provider, because Internet access has been lost very often over the past 6 months (in my case at night). I plan to change the provider.
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5
November 25, 2022
There are always no long queues. There is cold and warm water available, pleasant and courteous staff, they will always prompt and help, and most importantly, in favor of the client. I have repeatedly used your services and will continue to do so with pleasure. Thanks!
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5
November 17, 2023
The most terrible service! In fact, one window is working, and the other 3 workers are sitting in the rest room and went to their jobs only when the queue began to resent that there is a very long service. 5 people in rcheredi a were accepted after 1 hour
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12
1
January 21, 2023
(ps. Dear expert, why is the A1 office photo blocked? Don't you like that there are a lot of cars on it, both parked and driving along the International Road? Or is the Palace of the Republic in the background? I'm just guessing). AN INTERESTING TARIFF PLAN FOR GUESTS. MAYBE WITH AN ELEVATOR. Good service at the branch of one of the two largest Belarusian mobile operators. The special tariff "Unlimited 2.0" is favorable for Russian tourists: for a month, with unlimited and fast Internet, 600 min. in all networks, at an affordable price of 15 bel.rub (approximately 400 Russian), it is provided 1 time. That's just two reception windows for individuals in the "peak" period may not be enough. The rest of the large hall space is occupied by the Belarusian Alfa-bank and a certain "inclusive" cafe (why? Why? - and the choice of food is small, and the prices are high). But the main thing is that everything is fine, we recommend it.
Ps1. The response to the official response of the" organization. Let's repeat: no "visible" inclusivity was noticed in your partner cafe. And as for the "invisible" - I'm afraid to assume here, taking into account the purely, hmm, "riskiness" for an ordinary person of the current Western (without)gender trends of this very "inclusivity" (so that Yandex does not block it). And if A1 really wants to help the disabled and the disabled (as really the most vulnerable category of inclusive) - I propose to finance the construction of an escalator from the bottom of the International to the entrance to the sales office (at the same time the entrance to the same "highly inclusive" cafe). Or, as a last resort, an elevator for the disabled and elderly to the same place. Everyone will thank you for that. And they will be grateful for a long time
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4
March 26, 2024
Disabling the home Internet is still an epic. If you want to get a contemptuous look in your direction and a conversation through your hand at your mouth, you are here.
Two stars for the fact that the Internet was still turned off
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5
October 25, 2024
It's a pity there is no rating of -5 stars! Disgusting home internet! We pay money for air!
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2
December 30, 2023
The situation is not clear, the Voka TV equipment does not work, and they refuse to replace it. New users should keep this in mind. The work of the front office is non-client-oriented. It seems that for our money we are also to blame for bothering them. Think three times before entering into a contract.
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12
2
October 21, 2023
Conveniently located head office in Minsk. The seller helped me choose the right tariff. The working hours in the morning coincided with my schedule. A large selection of devices.
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2
June 12, 2023
Deprived of the possibility of communication on principle. As a matter of principle, I will switch to another operator at the first opportunity, although I have been a velcom/A1 customer for 25 years.
While in Bangladesh, I contacted the A1 manager through the app to find out why roaming stopped working for my father after a couple of days in the country, but it works fine for me (both calls and SMS). At the same time, I asked my sister in Minsk to drive up to the A1 office to find out not by phone but face to face. In both cases, a formal answer was received - "roaming services are not provided in Bangladesh", and on the same day A1 roaming was turned off specifically and definitively, apparently so that I would not ask any more questions, leaving me unable to use Internet banking, Internet payments (3D secure does not work without SMS).
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12
1