A1
349 reviews
October 21, 2023
Conveniently located head office in Minsk. The seller helped me choose the right tariff. The working hours in the morning coincided with my schedule. A large selection of devices.
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2
June 12, 2023
Deprived of the possibility of communication on principle. As a matter of principle, I will switch to another operator at the first opportunity, although I have been a velcom/A1 customer for 25 years.
While in Bangladesh, I contacted the A1 manager through the app to find out why roaming stopped working for my father after a couple of days in the country, but it works fine for me (both calls and SMS). At the same time, I asked my sister in Minsk to drive up to the A1 office to find out not by phone but face to face. In both cases, a formal answer was received - "roaming services are not provided in Bangladesh", and on the same day A1 roaming was turned off specifically and definitively, apparently so that I would not ask any more questions, leaving me unable to use Internet banking, Internet payments (3D secure does not work without SMS).
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12
1
July 2, 2023
Disgusting company! Every month I find new charges in my personal account! One service will be connected, then another! I call there every month to sort it out. They apologize every time. Next month it's all over again. Yes, that you milk all the customers, all connect all sorts of services to them by chance! Apparently, you have a whole department working on this strategy, how to make more money and to casually hang this to the client!
A1 customers, check your accounts for the past months, I am sure that many will find some additional services there that they did not even connect, but paid for them. Be vigilant with this mobile operator!
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18
1
August 19, 2022
In a previous review of the office on Melnikaite, I wrote that I like everything, the service is excellent, but so far I have not encountered a problem. I put one star not for the service, but for solving the problem. I had to go to the head office to solve the problem. And immediately there is a question about parking, there is nowhere to park the car, the paid parking areas are all occupied.
About the problem. I rented a router, making out a business package, but it does not work correctly, very often communication with the terminal disappears, moreover, there are no problems with the same router taken from a partner. The service takes mine, gives a substitute, which does not work well outside Minsk. They could not respond to persuasions to give the same one, since Internet speed is very important. With this approach, I need to stop selling for a month while A1 checks it out. I had to buy the same new one, and not wait for the old one to be repaired or rejected.
I did not expect such an approach from A1, as I considered it the best operator in the Republic of Belarus.
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11
1
July 18, 2023
I paid for the activation of the 75 byn tariff at the beginning of the month. After 2 weeks, the master came and connected the Internet, TV, and phone. I worked for 2.5 days and it turned out that I paid only for some imaginary "connection", and now I still have to pay 40 rubles for use. In total, the "connection" + usage per month came to 115 rubles. Not only were they misled, they took 115 byn instead of 75 rubles, but they were also rude on the phone when they wanted to complain. Disgusting service.
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10
May 31, 2023
Excellent service and great specialists. 15 minutes before closing, we consulted and issued two SIM cards, downloaded the application, activated and replenished the balance. Respect!
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6
October 4, 2024
Disgusting people work, cheat and cheat a lot
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4
September 30, 2024
You will be standing in front of the seller, and he will be sitting. They have such a design))
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November 22, 2023
The logic of home Internet tariff plans for new customers is to give them everything, and for customers who are already connected to accept and tolerate that even changing the tariff plan from 100 Mbit/s to 200 Mbit/s is not available for them, because this is the privilege of new customers.
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10
1
December 10, 2024
It is impossible to work through their Internet. They turn it off whenever they want and all the time!
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2
December 1, 2022
Hello, I was at the Wellcom center on 11/29/2022 in the evening at around 18.45. I took a ticket for servicing individuals, five operators worked, plus another workplace was active on technical issues with the phone. Two operators were busy serving customers, and three were just sitting at their desks in computers, I thought that since three operators were not busy with customers, I would be quickly invited to a certain workplace, alas, a miracle did not happen. I was invited only after 15 minutes of my waiting, and it turned out that I had chosen the wrong ticket. I have a question why, when the three operators were not busy with customers, they did not invite people in turn. Why does a large company like wellcom allow itself to have people idle for 15 minutes or more? Why does the company's management not provide prompt customer service? This is a huge disadvantage in the work of the organization and I will complain about this fact to the appropriate authorities, this is not an isolated case, the previous time I stood waiting for my turn for 40 minutes, plus I was also driven to different operators. And this is the service at the well-known on Internatsionalnaya Street.
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11
1
July 11, 2024
07/11/2024 I worked at night (Internet access is required for work), the Internet disappeared, I called support, for a continuous 3 + hours (the call lasts 1 hour after it resets, and so on in a circle) no one answered. The level of "support" is immediately visible, which is "promptly" ready to help you. I do not recommend this provider, because Internet access has been lost very often over the past 6 months (in my case at night). I plan to change the provider.
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5
May 19, 2023
Everything is at the queue level, there are practically no friendly staff, parking spaces and a pleasant atmosphere inside.
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2
2
August 23, 2023
We wanted to buy a SIM card in Belarus, and Sunday is a day off, mostly 3g only works in Minsk, everything is normal everywhere in Brest
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May 14, 2024
We bought a SIM card for communication in Belarus, everything was done quickly, everything works
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1
July 22, 2022
For this company, you will be a good customer only when you fulfill their requirements.
If you have problems with money, then pay a mountain of fines. Read each agreement carefully.
You will be invited to a meeting only if you have a certificate.
And there are also third-party organizations that will beat out debts from you. They call themselves lawyers. But usually they are called collectors.
In general, think well if you take something in installments.
And more. Even an accountant with 30 years of experience couldn't figure out the reports they send you every month.
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13
November 5, 2022
The most terrible employees I've ever seen in my life! No one takes responsibility! My passport data was lost, the number was blocked, and when calling the support service, they ask me to send my passport data from the blocked Number! Robots that don't include heads, non-client-oriented people! Therefore, do not use their services! It's been a week since the lockdown! The issue has not been resolved, the standard response of the operators has been transmitted your question. We receive messages in the mail: we apologize, call the operator and transfer the data! And so on in a circle! We need more bad grades, such a disgusting office cannot have such a rating, let's try our best. Moderators, look at what people write here: "great cafe" there is a rating cheat to deceive people, and you don't even look!
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11
2
October 21, 2023
A normal place, there is where you can sit and drink coffee while waiting for your turn. Polite employees. They helped quickly and clearly.
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1
1
October 22, 2022
Thank you so much for the DISGUSTING work of the support service, wait an hour for a specialist's response and after the connection the connection is interrupted, the specialist did not make a callback. When dialing again, another 40 minutes of waiting for the operator's response...For two weeks, the Internet speed is less than 18Mbps, with the stated 70Mbps. As a result, a review was written in the chat, after which another specialist immediately called and helped solve the problem. As a result, it took 3 hours to achieve the result. The next day, to smooth out the impression, the operator offered traffic and SMS, which are not needed, there are no discounts from the provider. There is no loyalty program for customers with long service usage time.
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12
1
September 5, 2023
It's expensive, the connection is so-so, all the services I used are noticeably more expensive than those of competitors. The Internet is considered not bytes, but kilobytes, which is why traffic is consumed very quickly.
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7
1
November 10, 2022
The service in this company is at full zero. I called 1 time and asked that the technical staff contact me. To which they replied that they would call me back the next day, after 8 days I decided to remind myself.... And surprisingly, they told me they handed over my application to some senior and they will contact you soon.... No one has contacted me... Conclusion "company A1 - service on y0"
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9
March 26, 2021
The elegant office of the A1 operator. There are many employees for the reception of citizens, fast and high-quality service, a good recreation area, delicious coffee inside the salon, a large range of products for sale, modern design, convenient location. One of the disadvantages is the almost complete absence of free parking.
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5
March 18, 2024
cool offices, good business center, excellent management
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1
December 19, 2022
There is no queue. But the experts... Information needs to be extracted from them. Many important points are not discussed, most likely not on purpose. Many people behave quite arrogantly, especially if you buy something that is not expensive.
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1
1
February 5, 2024
I have been an A1 subscriber for more than a month. I must say that other A1 offices are not as good as this one. There were no queues in this office. The employee helped me very quickly and efficiently. The staff is polite and friendly.
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January 2
It's sad, but the latter is very disappointing for the quality of the Internet, there are frequent interruptions and the speed is very low.
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January 23, 2022
The telecom operator himself is very good if you are a guest in the country and came as a tourist. There is no better mobile operator to find. You can take a SIM card with the tourist tariff and for a week you have unlimited Internet (you can distribute it), + 60 minutes of calls. But the department I was in, the main thing, as I understood it, was with a large number of employees, But I had to wait more than 40 minutes to issue a SIM card! A lot of A1 employees were walking around doing nothing when literally a few people were serving people. It's very strange.
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2
November 5, 2022
We were in October 2022: we closed the contract for one phone number, we really liked the work of the young man's manager - he quickly, intelligently explained and transferred money from one contract to another, went to the bill receiver and showed how to use it to put money on his phone number.
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3
2
May 14, 2022
They don't value their customers! Complete disappointment, poorly configured processes in the company, an inconvenient application.
Switched to A1 at the end of February. At first, I was pleasantly surprised by the speed of connection, the electronic contract and the service. BUT, the pleasure was not long. When moving to another apartment, I decided to keep a1, because I was happy. And it was a big mistake.
What did you encounter
1. We were NOT warned that the relocation service may take 2 weeks. I found out about it only after a week and several calls to support.
2. I also found out about the possibility of the "pause" service only a week later. No one reported it. No one will return the money.
3. The operators did NOT have information about whether there was enough equipment in the entrance. It turned out that it was missing only after the arrival of the wizard to connect. This led to new connection requests, consideration of the application, and so on. 1.5 weeks have passed since the problem was discovered in the entrance. Nothing has been done.
4. No one reports on the status of these applications, you have to call yourself, explain everything again and find out when the problem is solved. No exact dates are reported, only "breakfasts" and promises
Conclusions: they can only connect quickly, they do not care about customers further, they cannot bring a complex problem to a higher level, the service is at 0.
Individually, all operators are polite and pleasant, but this has not helped my problem in any way so far.
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8
1
October 14, 2022
Dear subscriber, the Internet connection was not carried out in the best way, there were problems with the agreement of the connection officer and the operator, due to your uncoordinated actions, direct connection could not be made, from now on try to solve these issues or you will lose another user due to an incompetent service
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7
1
December 29, 2021
The shutdown of the Kinohit channel on New Year's Eve was the most terrible gift from this company. And in general, this year I had the largest number of calls to technical support. And the disappearance of your favorite channel has just "finished off" - it's time to change the provider. The quality of the services provided has ceased to suit, as well as the lack of desire in the company to take into account the interests of the client. Thank you for creating a New Year's Eve mood - you can't think of a worse one (
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7
June 12, 2023
Very bad. It is uninformative and useless. A bunch of extras-employees who are useless. To find a terminal to pay the bill is a quest. To find the screen with an electronic queue is a quest.
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3
2
June 28, 2021
A wonderful store and wonderful service. There is also an Inclusive Barista cafe, where wheelchair users offer wonderful coffee at very reasonable prices for Minsk. I also got a discount coupon.
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4
5
November 2, 2022
I am very dissatisfied with the company's services..There have been problems since the connection.. The home Internet does not work very well , to put it mildly.But for some reason, money is withdrawn regularly even when there is no Internet due to A1's fault.. (there was no Internet for 12 hours)I will not recommend it to anyone..
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5
1
February 3, 2023
The consultants in the communication salons are simply disgusting. I went to several for advice on a certain phone model, and immediately received a lot of negative information about the model and blatant smacking of Xiaomi instead of what I needed.
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5
1
January 15
It's a great store.
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December 13, 2023
The Internet went off on 12/13/2023. The departure of the master was offered on 12/18/2023. To the question of what is the reason and whether it is possible earlier. Answer: for now, agree to what you have and read books.
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2
1
November 26, 2021
Roaming service remains to be better. My grandmother was shod in 4 days for 250 rubles.b.
It was necessary to urgently go to the funeral in Ukraine. Grandma connected roaming calls so that she could solve cases on the road. I crossed the border, rebooted my mobile phone. I chose a provider and I can call. As a result, she was called 4 times for 2 minutes. The rest of the time she didn't use the mobile. Where does this amount come from? It's not clear. But as the operator explained, the Internet turned on automatically after restarting the mobile phone. And all these days he allegedly worked. But I'm sorry, she didn't use it. How can you lie so falsely about why the car is turned on.Internet
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7
1
October 8, 2022
Communication without complaints. The support staff is polite, but they are not able to solve and advise on a problem that was not stated for them during training. They answer with memorized phrases, without trying to get to the bottom of the question. As a result, we talk about different things. I ask what time it is, and they tell me that autumn is in the yard
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1
June 20, 2022
High-quality service, everything is modern and fast!
Very nice cafe, wonderful staff!:))))
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2
3
October 18, 2021
The largest A1 store. A large selection of smartphones and accessories for them. Many smartphones can be turned in your hands without a seller. And there is also a coffee shop with delicious coffee.
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4
3
November 23, 2022
Hello dear A1 users. In November 2022, I purchased a Samsung s22 in installments, and a lot of problems. The smartphone is not intended for sale in Belarus. Apps even from Samsung don't work! I advise you to avoid this store.
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4
1
March 22, 2024
They use other people's money, it's about clients from a consultant.
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3
October 11, 2021
A strong five for the work of the head office! I do not remember the name of the girl of the technical support operator, she is well done!!!
I replenished my account in cash through the terminal, did not specify my full name, and made a mistake by one digit, it's good that they went to a meeting at the terminal bank and found my transaction in a minute (usually they do not accept without a full name, you never know I went and found this check ...)
There was a minus on the balance, I was without a network, the girl distributed wi-fi from her phone, I was able to do everything while in the salon and close everything! In addition, the money arrived on request the next day. Unfortunately, the number where the funds fell belonged to the company by mistake, and was unavailable, so we had to solve the issue in a longer way!
BUT, there was a story with A1, then Velcom ... at the connection point on Umanskaya, they issued a SIM card for me, and I had to close the debt through the OPI... it was 10 years ago, and when I found out and contacted the manager who did it, I just regretted and left this story. Now, I'm sure this won't happen again, the moment of signing the contract is recorded via audio/video and photos are taken separately... but I remember....
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5
December 16, 2022
there is no service, from the word at all. Home Internet, I waited for 4 days until the service engineer deigned to call on the application left at the office. I dialed after hours last night, finally, dissatisfied, trying to figure out why he called me. I asked you to dial me during business hours for tomorrow at 9 a.m., when I will be near a non-working device. A day has passed and no one has called...
after 2 weeks, you can add a review: two weeks have passed, no one has called, and no measures have been taken to fix the problem. I went back to the salon, left a review in the complaint book, checked with a specialist that my application is still relevant, hanging in the database as a dead weight. They said once again - wait for the call. And ... silence.... You can safely write to the mininform about customer service :) tin, of course, not the service.
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6
December 4, 2022
Everything is always available, the staff is highly qualified. Therefore, only positive emotions remain
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3
2
June 9, 2021
Everything is very cultural. Everything is very clear. Employees can explain and suggest the best rates, clarify the necessary questions. You can set up or connect gadgets. Polite staff. I really like this office! Please contact us, you will not regret it.
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3
May 28, 2021
Excellent service. The spacious and cozy salon. Lots of sofas to relax on. Areas with a TV and ottomans where cartoons are shown to children. There is a cafe.
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1
4
January 19, 2023
The staff could not be reached, the support did not respond or call back.the Internet is weak, sometimes it does not load even social networks. Negligence and inaction of the company.
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1
October 8, 2021
I have been an A1 subscriber on the corporate tariff since 2017. And last month, an unpleasant situation occurred: due to a technical malfunction, the operator or the phone on this SIM card turned on the Internet. And there would be nothing if they hadn't counted 300 rubles for 2 GB. Dear operator, where did you see such a traffic cost in 2021? 2 GB can be spent in 10 minutes. It's easy for you to have a golden Internet, but the amount could be more - 500, 1000, 2000! If this happened, then you should have notified me by phone or SMS message that this month you will pay not 5p as usual, but 300 kopecks. I believe that this situation could have been resolved faster and with less losses if A1 employees had been more competent and warned their subscriber in advance about his traffic and the amount for it. I ask you to look into this situation and make an adequate recalculation of funds, and for my part I will closely monitor the expenditure of funds.
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7
1