It is not possible to reach the operator at 411!!!! The online consultant does not respond to the site within an hour!!!! It's not respecting your customers by making them wait more than 60 minutes for a response!!!!
It is simply impossible to get to the staff by calling 30, I tried to get through to get information all evening, to no avail, and the words-we will be happy to help you sound like mockery
The screens with the numbering of the electronic queue are arranged as if to hide. The speed of work is not impressive - at the level of belpost. The number of the electronic queue is pronounced aloud, although even in the aforementioned belpost, automatic playback is organized.
Workers remove masks from the nose or completely from the face.
if you are ready to run and reboot the router every 5 minutes - here you are!
to get through to those.Support, sit on the line for an hour so 2
is not all buns
They work very slowly . I gave the headphones for repair, they lost them, they could not find them, then they said that I took them away and the signature is worth it, I said show them did not show them, went to look for them again, they found them, and it was unclear what signature was on the act of receipt .And no one apologized .
The company is not flexible at all, I have been a customer for more than 10 years, they cannot offer any special conditions, I told the operator that I would switch to MTS without any reaction. Working with current clients is at zero. Look at how they work with clients in Megafon!
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P K
Level 30 Local Expert
January 21, 2023
On a day off, employees process customer connection requests very slowly
The service is disgusting. I ordered a phone from their so-called online store. I came to pick up Pushkin. They brought a printed phone. With a poorly glued sales film. They answered my questions that the phone was from the window. They sell a showcase phone for the price of a new one. Carefully look at the package contents. I was very unhappy with A1 company. I do not recommend it!
Please make sure that the numbers used for the queue are not only on the scoreboard, but also there is a voice-over of these numbers, it's just that some people who are sitting far away and waiting for their turn can't see what is written on the scoreboard, thank you.
It doesn't seem to be bad. The staff is polite. But.... There is an electronic queue, and employees have to shout the queue number. Somehow, it's not usual"
Yes, I was there. It was like this: I drove a car specifically to hand over the voka consoles, there was nowhere to put the car, I drove under the barrier, called the dispatcher, they say, let me stop by on the issue, as a result, I had to convince for a long time, but it worked and the slag heap opened. Next, there are no signs of your service center. It turns out he's around the corner)
I was on behalf of a legal entity twice, unfortunately the service is zero, there is no human appeal, there is no difference with any communication salon in the transition. They didn't help solve my question.