As for me, it's a great department. The staff are professional and competent. Separately, I would like to express my gratitude to the head Inna Anatolyevna for her high efficiency, literacy and responsiveness in providing advice. There were a lot of people in the department and she (not every manager will do that) went out on the hall herself and began to serve customers on an equal basis with her employees. She chewed and explained all the complex banking terms simply and intelligibly. Literally on my fingers.
I give a well-deserved star for the quality of customer service. I reissued the card in this bank, as it was lost. They sent a new one by registered mail to the address, on the envelope around the perimeter of "1 class" ... I open it, and there the card is made so disgusting: the upper part of the scratches along the card, the letters of the name are covered with chrome paint and some letters have already lost the paint. On the new map… You can take everything from a person, but not the name. The attitude of the bank, represented by its employees and the product that this bank manufactures, shows the attitude of the bank's management towards its customers. In my opinion, it offends and humiliates…
I came to the bank branch to update my full name according to my passport data and issue a personal card at the same time. We looked at the passport, and saw there, as they say, a figure of 3 fingers. The card arrived quickly, 1st class, but the name does not correspond to reality...
Okay, I resigned myself, I did it myself through the app. I blocked the received one and ordered a new one. They wrote in the status that it was made, but for some reason it disappeared today))) I've been waiting for the card for 2 weeks... The service is on the level! Losing customers 😔