In principle, a normal organization, but I am not satisfied that the meter check is not there, running back and forth is nonsense.They delay the departure for the installation, but you can take the phone of the office that installs the device and arrange a date.
Progress and civilization have bypassed this place. Of course, they will help you solve the most primitive tasks, but this is not accurate)
In general, there is a feeling that customers are not liked there. Motivation is "0".
I applied for the replacement of the metering device on 1.11.2023, on the same day I purchased a new device. The young man who made the application said that within a month the installers would come and change the PU. It's 11.01.2024, I'm still waiting for installers from the service company. I'm calling these phones, no one has been picking up the phone for 2.5 months now. Payment can only be made through some kind of left-hand terminal, which does not give change. Modern companies that respect themselves and take care of their customers would have worked out the payment system a long time ago, there are so many opportunities now,
The company is clearly not focused on dialogue with the client, since it is a monopolist in its industry. The service is not just lame, it's just not there!