Excellent car wash. There are 2 automatic washing stations. Both don't always work, mostly they open the second one when there are a lot of cars. The guys try to skip the queue faster. Another manual washing station. Pre-registration for manual washing.
At 9:20 on Saturday, we arrived to wash the car before a long trip. There was no queue. There was also no one on the automatic washing line. We stood for a while, there is no one, we drove into the room of the automatic car wash, no one comes up. I got out of the car to find the staff. They were in the next room. I said hello and said, we want to wash the car and then the answer came, "and we want to fix the gate." Of course, it's bad that the gate of the neighboring room has broken, to my next question, how long do I have to wait, I say an hour or two. The guy who initially tried to be rude and replied, maybe the second one says maybe five minutes, maybe half an hour.
And yet, the car wash was, as with the service, there were better employees there.
Such communication with customers in the age of competition is unacceptable!
Contacting the owner, please establish service and communication with customers, if you are still interested in this business. P.S.
Of course we went to another car wash.
I sincerely feel sorry for the owner. The staff spoils the reputation of a very pleasant and convenient service. The cleaning guys, depending on the mood, can do everything perfectly, or how it turned out. Plus, they can be rude. I asked to wipe 5 cm with a soap sponge!!!!??? between the mirror and the counter...... Answer.... Go to the hand wash.... With one sponge of soap, the wing, then the wheel, then the bottom of the doors???? I wonder if they wash their car like that too??? As a result, the employee removing the remaining moisture came out with a face...... It's like I didn't pay him back......Very sorry. I don't want to come anymore.