I've never seen a worse bank. I have to open an account with this bank. Internet banking is not normally installed on a smartphone, I could not order a card online. I had to go to the department at 156 Prytytsky Street. This is a separate song. The first time I went to a specialist who advised me incorrectly, my accountant then called the bank and everything he told me turned out to be wrong. Then I went to this department twice to pick up the card, maybe I will have to do more. Now I've been sitting for 1 hour and 20 minutes, 20 minutes before closing, and I realize that I won't make it again, and I still got off work. There are queues here in the evenings, everyone after work, and there is only one specialist for working with maps and certificates.
Unfortunately, I was extremely dissatisfied with the service. There was only one specialist working in the hall, which led to the queue moving very slowly. I waited for about 1.5 hours, although there were only four people in the queue.
I understand that everyone has busy days, but this attitude towards customers causes dissatisfaction. I hope the bank's management will pay attention to this situation and take measures to improve the quality of service. Otherwise, I'm afraid that many clients will prefer other financial institutions.
I've come across many banks, but this one is the worst. The number of cents cannot advise, I give the phone numbers of specialists who do not pick up the phone, and then it turns out they are on vacation.It is not possible to install banking on the phone, The bank itself was contacted and refused to help. The customer himself is a terrible bank, nothing can be done the first time. If you are thinking about which bank to open an account with, just not in this bank. You'll regret it a hundred times later.
I thank Ekaterina Gennadievna Khotko for her professionalism; the bank's team provided the necessary service despite the fact that their working day had already ended due to my waiting in line. Saved the day!
I like the old-fashioned interior of this bank and the tranquility that reigns in it. The only drawback is the steep staircase leading to the operating room, and, perhaps, the lack of an information kiosk.
Among the advantages - an electronic queue, soft sofas and comfortable chairs at the reception of consultants. Consultants are reasonable, polite and thorough, do not spare time for the client.
Polite, friendly and conscientious staff, I really liked how carefully they approach all your questions and are always ready to give an answer, I definitely recommend it.
It was necessary to consult how to make a payment correctly and through which system it is better to make it so that there is no commission. I was the second in line for a consultation, and I had to wait almost 15 minutes, because the man without an electronic queue clarified the question and the specialist invited him to her and began to consult. After waiting for her turn, the consultant could not help me in any way and sent me to the cashier. At the checkout, too, the girl spread her hands, said that the bank did not have a consultant on how to make the payment correctly and was not sure if this payment would be without commission through the Pay system. She said: "Try to enter the data yourself somehow and you will definitely see if there will be a commission." As a result, I had to figure everything out myself.
On 11/14/2023, I asked by phone for advice on the issue of money transfer.funds by card number. The consultant said that money cannot be transferred to other banks by card number, BUT if I have BelinvestBank's belcard and I transfer funds to another bank's card and this is also a belcard, then this is POSSIBLE. Naturally..solving an important issue in the evening of the same day, it turns out that it is IMPOSSIBLE, entering all the details gives an error..Question:why such stupid consultations??If I do something wrong, I am ready to repeat everything under dictation, but I tried to transfer money several times and there is no result..Every time you contact this bank, on any issue, you get HEMORRHOIDS and nothing more.
When changing the phone, all applications were reinstalled within an hour. Only with the Pay system there was a whole quest. Verification only by call. There, ill-mannered youngsters decide to let you do it or send it to the bank with a passport. And this is to have a Pay app. Disgusting service and a desire to solve the issue. The app is nothing. But the aversion to the bank increases with each appeal
We could not carry out a normal exchange of some 200 rubles..at first they asked if I brought money from their ATM (what do you care?), and then I added that the change for small change, even partially, is a paid service. Since when?I had to run
A bank card in terms of transfer from another country has become useless. Recalculation according to the internal rate, that is, in the minus of the transfer. Banking after every update is always a problem, I personally tied up with this bank. Before ordering a card, be sure to consult all the details. Well, all the best to the jar. And goodbye
Good service,comfortable, comfortable and warm,aesthetically well-designed bank
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Show business's response
М
Максим Ч.
Level 3 Local Expert
June 17, 2024
The most terrible structural unit, as well as the bank as a whole ... in order to make a bank card, you need to make an incredible number of transactions on the site, after which you wait about a week for plastic production, and then also sit in line for at least half an hour waiting for a card at a bank branch. At its core, it is a bank of the last century..
When applying for a small loan (~ 1000 rubles) a year ago, I got acquainted with a really amazing level of rudeness and bastard attitude towards customers. It was fun to find out how unconventional and creative the service can be.
It probably made sense to contact other branches of the bank, and the local problem may have already been solved.
I didn't expect it. I had a good opinion of the bank. I mistakenly transferred to PAY (a product of Belinvestbank), immediately noticed the error, and having all the details on hand, I asked the bank to help, and the Bank ITSELF to contact the person, and transfer my data, for communication if desired, in order to avoid red tape and proceedings. But a modern bank going to meet a client did not offer to help in ANY way. Empty words and advertising have nothing to do with reality.
I am very tired of constant technical work. On the 25th. The last day of payment of utility bills. And here you are- it is not possible to perform operations on the card. Horror. Maybe, after all, you need to think about people somehow?
The first time I got to the bank, when there was no queue from the word at all, I took a coupon and immediately my number was displayed on the scoreboard of the first window. The waiting room is very cozy and stylish. Easy customers for you
02/25/2023 due to "planned technical work" until an indefinite time, you can "put" your card away, do not withdraw cash, do not pay and this is on a day off! Thanks
A comfortable compartment with spacious sofas. Here you can pay for the apostille. I waited about a minute for the payment, the whole operation took about five minutes. I did the procedure twice, the process is almost identical.
The best of the big ones. It's just a pity that the number of partner banks is decreasing. It was especially unpleasant that the contract with Belarusbank was terminated. The transfer fee is such a pleasure
They do not keep up-to-date information about the operating mode. Yes, today is a holiday, but the application indicates that they are working today. I came and wasted my time and money
I didn't use many services, but I got tremendous pleasure from the respectable interior. The service, by the way, is too fast, which prevents you from enjoying the interior, so 4
The convenient location of the bank, but the disadvantages of the cashiers' work from 13.00-18.00 are only 3 windows out of 5 and so they alternate very inconveniently!