Белтелеком
95 reviews
February 16
The job is disgusting and boring ! It would be faster to open A1 home Internet in the city of Osipovichi! And these unfortunate lawyers should be shut down ! Here's a couple filing a complaint about their work , for trial .I will file a complaint!
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November 14, 2024
I contacted you about connecting the home Internet. As a result, I connected to A1, so A1's tariff is cheaper and the speed is twice as fast as in the packages offered by Beltelecom.
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4
2
October 26, 2024
Apart from a good location, there are no other advantages. Constantly scurrying employees around the hall with one window open is considered the norm.
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3
2
October 24, 2024
The home Internet is flying (200 Mbit), the girls work fast. What else is needed?
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3
3
September 7, 2024
They came to terminate the contract and hand over the equipment
The girl who was doing this behaved arrogantly, her face clearly showed displeasure
When the equipment was handed over, they asked to return the package, to which the girl rolled her eyes and returned the package with a very unhappy face
Eternal Kilometer-long queues
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5
1
October 6, 2024
Everything is clear, there are no queues. The staff is polite.
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2
2
November 26, 2024
Good service. Installments on goods are a huge plus!
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2
3
December 5, 2022
Beltelecom's home Internet is the worst thing that can happen in your life if you haven't used it yet. The quality of service is disgusting, the quality of services is also very, very poor, but this is not surprising.
It is also sad that beltelecom resells traffic to other providers, and at a price without discounts, i.e. other operators are forced to work in the negative, because of "smart" people (Don't worry, they still work in the plus at the expense of "additional services").
But, other providers, SUDDENLY, provide good service and the quality of services is also at the level.
However, there is a difference in quality in different areas. Nevertheless, in my memory there is one where Beltelecom coped with an unexpectedly difficult task — providing adequate Internet. But it was only once.
It's sad that it's like this. I want to live in the 21st century, do good things and think high. But, "we are in the shit" (c). And this is not only in Belarus, it is everywhere (((
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24
7
February 23
A great company with a huge range of services.
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April 18, 2024
Almost a monopolist. Hence the lack of quality. Antediluvian equipment, Internet speed does not match the stated one, high cost of services, which is also constantly growing, periodic Internet outages without explanation (usually at such moments calls are not answered by the support number).
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9
1
January 23
Wi-fi is terrible.
,a cringe.
I don't know about everything else. I don't recommend wi-fi
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2
February 11, 2022
I really love this service center, the specialists are very polite, they will tell you everything in detail. Now there is a very large range of products in installments for 24 months without a down payment. These include televisions, coffee machines, laptops, tablets, and robot vacuum cleaners. Unless, of course, you have been a Beltelecom subscriber for more than a year, you can purchase the product in installments. Good luck to these wonderful specialists.
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7
8
October 23, 2024
Fast, honest and understandable. Respect for such a service.
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2
3
January 17
the worst provider in the whole of Belarus
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3
August 31, 2022
When specialists lay fiber optics, they do not suggest how it can be carried out so that it would be convenient for the client. An apartment was purchased with an optical fiber already installed on the ceiling. Renegotiating the contract, she said that I needed to put it down. They appointed a master, he came and omitted everything as I said. But it was installed in the apartment from above and did not even offer to lower it in the tabrur and let it into the apartment on the skirting board. Now I have to call for the second time . That's the service
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7
4
December 13, 2022
Excellent, spacious main office of the largest state-owned telephony and Internet provider in the Republic of Belarus. There is an electronic queue. Do not forget to take an identity document. At lunchtime (12:00 - 13:00), it is not advisable to come, there are a lot of people. In general, the service is good, the staff is polite.
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7
7
January 8, 2024
Sooo long queues due to inexperienced people , but the service is good , cut my finger , helped , treated
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5
2
October 2, 2022
It seems that Beltelecom has one task to rip off its customers by any means. Judging by customer reviews, there is no need to talk about quality. So I had a problem with them in providing regular telephone services. My wife, as the main tenant, died unexpectedly on 02/13/2022. She was the main subscriber with whom the contract and its annexes were to be drawn up on the basis of which a set of equipment was installed in 2016 (the Beltelecom initiative), then it was installed regardless of your consent. I found the documents for the provision of these services, where the signature of the main tenant should have been, i.e. the wife has a bird, so she did not sign them. After my wife's death, I spent five months paying the so-called subscription fee, taking into account the fact that suddenly someone would call or I would need to call. During this time, there were no more than 5 calls, and there have been no calls at all for the last three months. I decided that I didn't need this phone. I went to the Beltelecom website, but I still did not find information on what to do in such cases, who specifically to contact, either in the section "On the procedure for citizens' appeals" or in the section "On the procedure for considering appeals". Then I decided to disconnect their equipment and phone, respectively, from the network and not pay (I think they track and see these moments well). On 07/29/2022, a letter was sent to his wife about the debt for two months with threats to turn off the phone, unilaterally terminate the contract and go to court. I went back to Beltelecom's website, found an opportunity to send an electronic message there and explained the situation. However. it looks like no one is reading anything there, because 02.10.2022 I received, again, in the name of my wife, a new notice already with the amount of payment for 4 months. This means that the contract has not been terminated, although more than 30 days have passed, according to the first notification. The amount is not that significant, of course I will pay and see what happens next. It seems that the extortion will not end there and similar notices will continue to come. So, I do not recommend linking your relationship with Beltelecom.
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13
5
July 8, 2022
Beltelecom employees called and offered to change the tariff, I agreed. But!!! After changing the tariff, for some reason the additional equipment (the second router and the server) stopped working for me!!! Why didn't anyone warn me that just changing the tariff would lead to a change of usernames, passwords, and a checking account (from which, during the week, they can't transfer the balance of funds!)!!! I would never agree to this! Why do the staff at the call center make fun of me, saying that the change of the tariff plan could not be displayed on the settings, and that it was my equipment (although this is not the case, everything broke down immediately after the tariff change) and these are my problems, and I have to set it all up myself!
The level of service is simply terrible!!! Why, if because of Beltelecom's actions, all my settings went wrong (work was disrupted), then none of this company is responsible for this and cannot help me.
Why is there not at least such a service as calling a specialist to set up additional equipment, even for an additional fee! Why does Beltelecom just "send" me, saying that "our equipment is working, and then it's your problem."
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6
2
June 29, 2022
We connected this mountain provider's Internet less than a week ago, and we already want to go back to the "Cosmos" - as they say, everything is learned in comparison. The speed drops to almost zero very often, especially in the evening. Of the stated speed of 200, I only rarely reached 50-80, and this is by wire, I am generally silent about Wi-Fi. Beltelecom has learned how to sign contracts, but it has not learned how to fulfill its obligations under these agreements. I do not recommend this provider to anyone.
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9
4
May 20, 2022
The company's work deserves a score of 0. Zala works with constant suspension. The transmission quality and speed do not match the stated ones. A specialist from Beltelecom, who came to identify the causes, said that he could not help in any way. As it is, it is. But the payment is clearly monitored, and money is stolen from the account. The service is turned off 12 hours before the end of the paid month. Although not much (pennies), but regularly. Also, with an increase in the subscription fee, the subscriber learns about this in fact, i.e. when the service stops working. In all normal companies, they value their customers and send SMS or e-mail messages about all changes. Beltelecom says that the subscriber should monitor the changes himself by visiting the company's website. If there were an alternative, I would terminate the contract without hesitation. In general, the relevant authorities should check the work of the company.
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9
3
December 31, 2021
I am pleasantly surprised by Beltelecom's service. There was no Wi-Fi on December 31. With the help of the 123 service and the engineer, we quickly set it up. The most important thing is that the employees showed patience, responsiveness and understanding that the holiday and the Internet are needed. Thank you.
Have a good weekend and a high salary for BELTELECOM employees. Your client.
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4
5
September 15, 2022
Positive: THERE are no
solid disadvantages at all. This is the worst customer engagement and service. It is not possible to get answers to the questions. Since everyone refuses them, they decided to earn money in a different way. By breeding clients for money. Without warning, with 50 kopecks of debt, in fact, they sent a notice of 185 bel.rub. 👹
No one has clearly explained to them that customers are attracted directly, but not with a whip!
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10
3
July 9, 2024
to make you so happy, what is the quality of your Internet
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4
1
December 6, 2022
"Service" in all its meaning. They will be connected in a day, but you have to wait 30 days to cancel the services! And pay for these 30 days of waiting, while the service is not in use! I wanted to turn it off for a while and when I need to contact you again. But after the situation, never, thank you, but impress others. And I agree with other people's comments that the CC in this "organization" is far from great. To find out the calculations is outrage, to refuse the service is outrage. The employees are clearly not happy with their work. The approach to the client is exactly 0. so far, beltelecom.
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9
4
July 13, 2022
I would like to thank the staff of the service center in the city of Shklov for their responsiveness, polite communication and individual approach to each client!)
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3
3
May 12, 2022
The modem was given a new one for free, the Internet at a speed of 5MB \ sec, at night 6MB \ sec. 29 rubles per month. The computer is connected via a twisted pair to the router, therefore there are no lags, freezes and connection breaks as with WiFi. There is enough speed. I downloaded the Forzu5 on 105GB torrent in 6 hours. And download a 2-gig film... I don't have time to smoke. So the speed of norms, the stability of norms, the price of norms. I have been using it for more than five years. E-mails and Bike comms are still buying traffic from them and then they give it to you, there is no point in changing it. Are the tariffs expensive for you? 30 rubles? Three bottles of vodka... We have some of the cheapest fares in the world. Europe and the Pindos pay $ 70-150 each, the Arabs are a mower (!) and you squeeze for $ 10.
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4
3
November 18, 2022
The service is disgusting. In case of an appeal or any problems, you will not get any help. They don't do anything until you write a complaint. I have not been able to replace the router with a new one for 2 years now, since all the terms of the old one have expired. They say there are none. The fares are expensive and the service is disgusting.
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7
4
December 23, 2021
First of all: monopolists, we can end this already.
Secondly: 100mb/s network for almost 40 rubles? In Russia, some providers can already get hold of static for this money, or a better tariff, but here everything is possible: NAT, crooked routers, and prices will probably go into space soon.
I don't even know what to say anymore, the most important problem is probably still NAT.
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17
3
February 13, 2024
The most bureaucratic institution. Constant queues. Half of the cash register is working out of all possible ones. When returning the equipment, they will offer to pay for 50cm of gnawed cable as for 5m.
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4
December 22, 2022
Good evening. Everything is very good. Happy holidays to your whole big team.
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5
7
October 20, 2023
..they charge money for worthless Internet services, while others have much better offers.
It's also funny to watch how they shove their equipment into almost every apartment under the guise of laying a home phone.
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6
2
July 11, 2022
Hello.
There are such queues for Engels!!! Is it really impossible to optimize the process? Why can't I change Yasna to Byfly somehow through the application for 123? Is it possible to do some part of the process without queues, or do you like to mock people?
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6
1
September 9, 2022
Long queues. It is better to register the request via the Internet or by phone. It's much faster this way.
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3
3
December 2, 2021
Many thanks to the technical support engineer Andrey, who worked on 02.12.21 in the evening for professionalism, calmness, attentiveness and patience!!!
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5
3
October 5, 2021
How actual monopolists behave according to the principle of "people grab everything ", both at prices and in the service center (no matter how you go, you wait for your turn for an hour). If there was an alternative ( 3 in 1 ), I would never have addressed them
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10
1
April 6, 2021
I suffered for 2 months, it was simply impossible to watch something over the Internet. I called technical support, without asking questions, in fact, they immediately said that they could not help, they needed a visit from the master, it was paid...I started to figure out where the logic was, then they added that "if it was my fault." The master arrived, threw the phrase "well, with your tariff plan, you won't look at anything." ARE YOU LAUGHING? I'M PAYING 35p. FOR WHAT? We are not talking about games, but to watch a 360-quality movie. He was constantly outraged, rude, and couldn't do anything. As a result, another master arrived, reconfigured everything and said that eventually the modem would need to be replaced. IT TURNS out: The Internet was connected in January of the same year just on the "shoal", just for show, so that the owners would rent out the apartment, they didn't even set up anything, just for beauty they put a modem. I'll go to the competition at the first opportunity!
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27
3
June 13, 2021
It's just a mockery of people who have seized a monopoly and are dictating their terms. Quality 0 the Internet is constantly hanging. Money is stolen terribly. I put an example at the tariff of 05/17.21 39 rubles already on 06/12.21 there are no funds on the balance sheet and the support service cannot explain. The specialists are mediocre, the equipment of the last century is being transferred from the old owner to the new one, nothing is being updated, except for monthly price increases. I am very sorry that I contacted them, nothing superfluous
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19
2
January 20, 2022
Wi-fi went missing in the evening. We thought that there was a malfunction of the equipment, etc.They called back at 124.It turns out that the Chervensk operators turned off the Internet for us because my wife forgot to pay for the home phone at the cottage.Another account, another contract and the subscriber's number.Monopoly with a beastly face.
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12
2
September 18, 2022
If you are going to terminate the contract, be ready to spend an hour on it, you will see a lot of people in the hall with equipment in packages, these are your comrades for the next hour!))) There are only one or two tables (for termination), I must pay tribute to the guy near the "waiting room", he works very quickly and professionally, he has 5 stars and the center has one (((
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5
2
April 28, 2023
The company is good, but you need to work on customer service
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8
1
November 5, 2022
Very bad.A bunch of operators, only three windows are working.And sooooooo slow service
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6
2
May 2, 2022
Friendly staff, everything was explained and advised normally. Thank them very much
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3
2
July 16, 2022
Pleasant atmosphere. Competent specialists. I recommend.
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3
4
December 15, 2021
I don't like that the SMART HALL doesn't have half the channels as the HALL IS CLEAR!!! The House of Cinema channel is not even available for an additional one.packages! I'm not very happy with THE SMART ROOM
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3
1
October 24, 2022
I want to thank Master Andrey Oleshkevich. Did a good job.
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3
3
October 3, 2022
A big solid organization.The only bad thing is that there are always a lot of people.
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3
3
November 3, 2022
It takes a very long time to sit in line if you need to stop using the equipment. We sat for an hour.
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4
3
October 2, 2021
Very bad Wi-Fi is constantly missing several times a day. I call the service all the time, and they say that it's not their problem. Although he doesn't see any device and I don't know where to complain anymore!!!!
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5
1
May 1, 2022
For those who write positive reviews, how awesome would you be from MTS with its Internet and service.
State contractors are not able to do a normal service. Alas.
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5