"+" I have been working with this company for many years. A wide range of electronic components and tools. There is delivery by courier.
"-" There are problems with parking near the store.
The location of the store is convenient, the team is pleasant. But the price tag was lifted after the well-known events of 2022 (2.5-3 times for some goods at the same time), and was not lowered, unlike other stores
A large selection of good prices, THE BIGGEST PLUS IS THE WORK SCHEDULE, ON WEEKENDS YOU CAN BUY WHAT YOU NEED AND OF GOOD QUALITY. The staff is also on top.
I bought a TDA 7850A amplifier and some other gadgets here. Everything is clear. I liked the competent staff. The only thing here, it's hard to find parking
A good selection of electrics and electronics and related products in the store itself and even more in the online store, competent staff will help if you have questions, prices are not very affordable. The location is convenient in the city center near the metro.
I was looking for a battery in my watch, renata 377 Switzerland.... there is nothing anywhere, but here there is also at a price of 1.85 ... fantastic! I definitely recommend it!
It is impossible to find out the availability by phone. And when I arrived, there were no details. Sadness. Would you come up with a Viber chat with an AI or a manager
The main problems:
- it is not convenient to park; (this is primarily due to the location of the store, and sometimes 15 minutes is not enough (further for a fee, Parking near the Hilton) in order to make all purchases. Many people are really bothered by the fact that you have to pay for your vehicle. Some people park along the store, but there is a sign 3.27 forbidding both stopping and parking.
- the assortment of the store is large, it is impossible to put all the goods on the trading floor, so dear, you do not need to be afraid of anyone, take a sales consultant and he will find and select everything for you. Don't waste your time if you value it.
- issuing orders to legal entities and individuals.It should be properly communicated to persons in all possible places. Not somewhere at the bottom of the list (on the order sheet), and not on the "back streets" of the site, but in the most prominent place. I don't think it's so difficult to write in bold on an empty space of a huge sheet at the bottom: Orders for legal entities are issued from Mon-Fri from 10-18, the same should be done on the sign on the doors.
- delivery of orders in a retail store should be available not only by order number, but also by phone number. First of all, this is necessary for the convenience of the visitors themselves. Especially when the delivery takes place on weekends, and at a time when the department for issuing online orders is not working, because it is not possible to view the order by phone number.
- partial delivery of orders should be possible in the retail department of the store, as this puts the customer in an awkward position when he goes here and spends his money, despite the fact that an SMS notification arrives on his phone about the full readiness of the order (and not partially), it looks like misinformation.
- before switching to a position, there should be not just a check mark on the site that the product is there, but it is described in detail in stock or from a warehouse. (most people don't look, they see this check mark and there is no product after they arrive at the store). Screenshot #1
- change the terms of orders from the retail side for prepayment. Why does an online store carry orders without prepayment, when a person issues it through a personal account and there are no guarantees that he will pick it up, and here is some nuance, what kind of double standards for individuals. people who came and decided to place an order at the store and who are sitting at home.
- as for the goods from 20 pieces, 10, 5, etc., when ordering online, he will order as indicated on the website, and if you call the call center, they will tell him that you can take one piece, what are the unequal conditions for customers in the store, and for those who "sit at home" and he places an order through his personal account.
- remove items from the site upon request, if they are not available for sale. And it is impossible to place an order from a Russian website. Or remove the value that is next to them, it misleads buyers. Since the consumer who puts up the product search and the "Cheaper" criterion, he will be given these positions as the cheapest. And it doesn't matter if he clicked on the availability in the store.
- write on the BY domain website that the city of Moscow should be near the warehouse, or the country Russia is written at all, most people think that there is a warehouse in Minsk, they spend money and time, but in fact they remain with nothing, especially those who need it here and now.
- some positions on the site are in the wrong sections, which makes it difficult to search if you do not know the name, but you know the subgroup to which it belongs.
- Screenshot No. 2 shows the items that are "on request" and which are not in the store. Here they can either be removed from the catalog, or the cost can be removed, since it is not relevant.
- some positions are not visually represented. How to buy them for an ordinary buyer, if the photo, even which is informative, is not presented, and the attached Datasheet on them is completely different.
- please tell the dear call-center staff that orders are not issued on weekends for legal entities, and we kindly ask the same guys who receive calls to clarify whether the customer picks up the order as a legal entity or as an individual.
- another important point is when the director (manager, senior store manager) intervenes in the consultation for you from the seller's side. You do not need to do this, you either doubt the competence of your own employees, or you have a goal to constantly show that you are also present here for a reason.
- doubt about the work of employees who are subordinate to the head of the visitors puts not only you in an awkward position, but also the employees themselves. I think that in no case should this be done even in a veiled way.
The rating is 3 stars, it is overall.
According to the quantity and assortment of goods: 5
According to the work of the employees: 4
According to the quality of the site: 2
In terms of the quality of online orders: 3-4
According to the quality of the work of the store's management: 2 (higher management)
I want to say a big thank you to the seller Ilya (UPD: acting manager) for all the information that he brought to me regarding the goods in the store, you can safely contact him for help. In general, the store itself is not bad, but everything that is above must either be corrected or further listened to.
Everything is beautiful, but not everything that is in the catalog on the Internet is available in the store. The waiting time for the order is 5-8 days, the money is in advance. The nearest parking is a gallery.
There was once a good store, today I went to get a piece of patch cord, unpacked it at home - not only does the chip in the connector not just dance the lezginka, but also the external insulation is cut right out of the box.
A good electronics store. Guys, consultants, at the level of) They will help, as they say, in any way they can. I'm 6, for example, even the alarm remote was checked and given a conclusion ..... To carry to the car electronics)))
A chic store. The prices are good and you can buy rare things for soldering and radio electronics. I bought buttons from them and things for soldering. Satisfied
It's a disgusting place, there's no parking at all. With the issuance of orders, the same trouble. They couldn't find my order at the checkout, they promised to sort it out and call me back during the day. It's the second day and silence, I called myself, again I was told to wait a day, the manager will figure it out, and all this with a prepaid order. Order 12760667
The store is cool 👍
The staff is polite, qualified ,
The room is very clean, the current catalog is on the website, the choice in the store is huge. ✔
If you are an electrician, or a self-made one, this is your second home😇
A cool store for those who understand electronics (I'm sorry, I'm not one of those - that's why I bought everything on paper). Sellers are cool guys who helped with a smile)
The variety of elements is amazing. You can buy almost anything in radio engineering. But you need to know exactly what you want to buy. The staff seems to speak beautifully, but they are very slow and they gave me the wrong thing. I asked for red LEDs to be selected for a stop signal for a long time for 20 minutes, after finding the right one, the payment was slowly made, I came home, soldered 20 LEDs, put a lantern and, lo and behold, it shines with an awesome bright beautiful BLUE light damn. Guys, how is it? You can't find the reds in 20 minutes and give them the wrong one. In general, I will leave no desire to go back to Minsk from another city and solder off the LEDs.
A store with a huge selection of everything, from cambrics and soldering accessories, to Arduino-type systems and a manual for teaching schoolchildren how to work with them.
There is a very large selection of small items in stock and on order, although prices are one and a half to two times higher than the average in the city. There are problems with parking on weekdays
A huge assortment. You can search everything on the website and upon arrival. Reasonable prices and no need to climb and run around the radio market on the train.
As a former graduate of BSUIR, I am always not indifferent to any places where microchips and measuring devices, soldering irons and all that are located.
Everything a person needs for soldering and hobbies related to these is here!They will show you, they will tell you, all adequate people.There are often queues, but where there are none)
In principle, you can visit, but most of the products from the site are custom-made. And the prices are very different if you buy at retail. There is no Parking for cars, if you intend to visit this store, keep in mind that there is nowhere to put the car.
It's a pity that in my childhood there were no such shops in the vicinity)) a great store with a great assortment and excellent staff.
But it's better not to go by car. There are no free parking spaces.
The prices are very high, but the selection of goods is very good. There is no parking near the store, which is very inconvenient. The staff at the difference is very slow, they serve for a long time.
There is almost everything. But it's expensive. And so, in principle, a convenient location and a large selection of various devices, circuits and buttons.
There are no questions about the store itself. I came and bought what I needed and left. Parking is a little worse if by car. You can hardly park next to the store, but there is a paid parking not far away, it is also clogged, but there are more chances to park.
Calm, responsive consultants.
There is a lot of choice, and almost everything can be touched, twisted.
Nice prices, everything is clearly grouped and conveniently located.
The city center is a convenient place, you can get from anywhere.
I advise fans and not only)
Excellent store, convenient location, reasonable prices. You do not need to go to the railway station if you need to buy something quickly from radio components.
A large store. There are a lot of interesting things. But before going, you need to call and check the availability in the store. The site does not always contain the correct information
I ordered a spare part on 08/15.23. I chose payment upon receipt, it says "Waiting for payment" in my personal account. I tried to pay, but the payment failed three times. I got through - they said they would change the order for payment upon receipt. The delivery time is 7-9 days. It is already 05.09.23 and every day the receipt is expected and postponed for another day.
A great electronics store. I go there regularly. A very informative website. Personally, it is convenient for me to drive in it on the morning of the weekend, then you can park the car without any problems.