Marsel lyuks
Address
Business hours
Open until 22:00
Directions
Ploshcha Pieramogi
330 m
Zaharava
370 m
Features
Manicure
Credit card payment
Pedicure
Price for women's haircut:32–49 byn
Price for men's haircut:33–36 byn
Cosmetology services:hardware cosmetology, facial, eyelashes/eyebrow coloring, cosmetic tattoo, peeling, cleansing, epilation
Hairdressing services:hot haircut, bio-straightening, dyeing, toning, keratin straightening, perm, coloring, african braids, elamination, conditioning treatment, highlights, diagnosis, hairdo, biolamination, bio-perm, bronding
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98 reviews
August 20
I bought a certificate for a relaxing body massage for two. I must say that I really liked the massage itself.
There are big claims to everything else.
I paid for the certificate immediately through cream (68p) + promo code (2.9p).
At the reception, the administrator asks for the certificate number, I show it, and they tell me that I only paid for the promo code, and I will have to pay for the procedure itself with a discount. I had to look for all the payment receipts and prove that I had already paid.
The administrator checked something for a long time, wrote to cream support to find out what was wrong with my certificate number. Of course, the mood for a massage was gone and we just wanted to return the money. We called Cream support to find out how to refund the money for this outrage and they answered us "We will deal with this issue, we can't answer you now" 🫤🫤
About the disadvantages of massage: the specialists did not ask if there were any contraindications, diseases and peculiarities in the body and it was very cold in the office, which was why it was not quite comfortable. And so the massage is cool.
As a result, they didn't even really apologize, they said that the problem was not theirs, but the cream.
Disgusting. They can write off money, but they cannot provide or refund money for a failed service!!
See original · Русский
September 10
Disgusting on all counts. The antediluvian repair, there is no ventilation, the massage table looks untidy. The "master" does not talk about any contraindications before the procedure. Then, when you are already lying down on the table in your underwear, you are suddenly told that you have acne and you - attention, quote! - INFECT ALL OTHER CUSTOMERS. A source: The "master" took courses, and they said so))) I'm not saying that if you are worried about infection, then ask for a certificate of absence of sexually transmitted diseases, lichen and lice, and talk about it in advance, but ACNE IS NOT CONTAGIOUS under any circumstances. No type of acne is transmitted from person to person either through direct contact, or through contact with things, or through saliva, in any way. And the "master", arguing with "courses", carries this ridiculous and offensive nonsense about "infecting all clients" in your face, runs to the administrator and back, the administrator calls the director (who, of course, knows that acne is not contagious, but from a boorish receptionist and an uneducated master of apologies, as well as confessions you won't get any errors). As a result, the procedure was not carried out, they did not apologize to you either for unprofessionalism, or for terrible conditions and terrible service, or for a humiliating and inadequate claim, and you write an application for a refund for not carrying out the procedure. There should be more than just a refund, there should be compensation for moral damage and dismissal of such blatantly illiterate and boorish employees.
0/10. Respect yourself, choose a decent place.
See original · Русский
December 21
Just terrible service! Complete lack of customer service.
I'm telling you!
A friend gave my husband and me a certificate on our wedding day. Its validity period is 3 months. 3 weeks before the end of the certificate, we called the salon to make a reservation, but we were told that everything was busy and offered our products or another procedure for this amount; communication with the administrator was very rude). Neither option suited us. We asked to extend the certificate for 1 month, but the salon director refused and offered to refund the money. This very strange decision surprised us. But what can I do....I had to take my friend and we went to write a refund application together. We arrived, wrote, the administrator sent it to the accounting department, where everything was approved. After 10 days, the money was not returned, my friend called the salon. She was accused of not specifying the banking details correctly (she specified everything correctly) and did not leave her contact number (no one asked us about this)
My friend went again to rewrite the application (she was asked to do so)
When she arrived, it turned out that she needed to specify another 100,500 data, which she did not have with her, since she had already given the certificate. Once again, she spent 30 minutes punctuating everything, but the money was never returned. This whole situation might not have happened if the certificate had been extended for a month. Maybe we're wrong about something, but I haven't had this kind of precipitation for a long time. I hope fate will never bring us together with this salon again. 😉
See original · Русский