MTBank
136 reviews
February 4
It was a pleasure to work with this bank, in particular with an excellent specialist Marina Alekseeva. Everything is clear, fast and high-quality. When dealing with different banks in business, there is something to compare it with. Thank you for the excellent attitude to the customers.
See original · Русский
December 28, 2024
A good department, thanks a lot to the specialist Marina Alekseeva for her kind and humane attitude, she helped me a lot with the prompt and most convenient solution to my question :))
See original · Русский
November 27, 2024
Hello. There is almost always a queue, but the work is well-coordinated and fast. In general, everything is always fine. The staff is polite.
See original · Русский
1
January 31
I work with the bank very carefully. I would like to note that the specialists of the Malinovka branch work quickly, clearly and competently. Three cash desks handle the flow of customers. This is one of the best bank branches in Minsk.
See original · Русский
February 26
Terrible conditions for issuing bank cards.
1. You arrive to issue a card - an hour and a half in line + registration.
2. You arrive to pick up the card - an hour and a half in the queue + issue.
There is no way to send the card by mail.
There is no separate "issuing bank cards" item in the terminal, so the customer who just needs to pick up the card is waiting for a long card processing process for everyone who clicked "bank cards" in front of him in the electronic queue.
I came for the card 3 times, but because of the queues I always had to postpone it.
It is sad that a process that takes absolutely no time at another bank causes such a problem at MTBank.
The service is very slow, even in the VIP department of Belarusbank, with all the care in servicing and slowness of the transaction for a large amount, they work faster.
Visited on 02/26/2025 (at 18:10).
See original · Русский
November 20, 2024
They have a commission on the loan!!! I needed a loan, I left an application on the website, I was sent to this department, they told me by phone which docks you should take with you. At the department, it turned out that not all the documents were available, although I also clarified the exact list several times over the phone. But the most shocking thing was the commission on the loan of 1400 BYN, allegedly this includes a package of banking services. You take one amount, and you'll owe another. Okay, if it had been said at the beginning, or indicated on the website, but no, I found out about all this at the very end of the application. I advise you to avoid and not waste your time.
See original · Русский
1
1
September 19, 2024
Terrible service!
I'm not from the banking sector and maybe I don't understand, but in my opinion, a more valuable client for a bank who needs to issue a card, make a deposit, etc., and not get into an exchanger. But there are 4-5 specialists in the exchangers, and 1-2 specialists in cards and deposits, and the queue is almost on the street…
See original · Русский
2
1
October 28, 2024
There is one specialist sitting on the cards, and the other two go back and forth. It's easier to wait for the release of the 3rd halflife than your own card. Do not go to this department.
See original · Русский
1
September 29, 2024
It is not always possible to withdraw the amount you need, you either need to call in advance or go to other banks. The consultants are all kind and helpful, they will always help
See original · Русский
April 15, 2024
It is very convenient and quick to take out a loan of any amount and for a long time.the good-natured staff will tell you, explain what would be better.The waiting time passes pretty quickly
See original · Русский
September 18, 2024
Consultants work very well. They will always tell you if you have any questions.
See original · Русский
1
September 30, 2024
The local branch. Normal employees. Some clients need to formulate their questions correctly and lower the bar for emergency situations.
See original · Русский
July 12, 2024
Вельмі доўга чакаў у чарзе (25 хвілін). Працавалі не ўсе касы, хаця быў вечар пятніцы. Калі падышла чарга, то апынулася, што мне не могуць памяняць 30 даляраў з купюры ў 100, бо іх няма дробных. Адміністратара аддзялення не было на месцы, каб разабрацца ў гэтай сітуацыі.
November 24, 2023
There are always a lot of customers in the Dzerzhinsky branch, since there is enough space for everyone to wait.23.11.22 the queue was moving very slowly - the small number of staff and the crowd of people affected.However, the specialist girl at table number 10 very quickly and professionally issued all the documents to me, adequately and calmly explained the absence of other employees due to illness.Respect !
See original · Русский
1
October 23, 2023
Convenient location, near the Malinovka metro station, an electronic queue, there is an ATM and currency exchange, there are places to wait and a cooler with water! I recommend coming in the morning because after 17.00 you can hang in line to specialists!
See original · Русский
1
September 1, 2024
Convenient location. There are almost never queues. The operators work very fast. Everything is OK.
See original · Русский
1
November 4, 2024
The terrible realization of the electronic queue
It shows 0 people in the queue, but you have to stand the devil knows how long
See original · Русский
September 15, 2023
A very long wait for service specialists. Employees are not focused on both the client himself and receiving feedback. The QR code with the suggestion to leave wishes does not work. Moreover, the employees coldly reply that they are aware. My request to send Halva cards by mail in order to avoid crowding and re-entering the department (2 times an hour is a tin nowadays) was received with the words "Oh, if only everything in life was so simple." Also pay attention to the standards and appearance of employees - nails of huge length with some shells on them are unacceptable when working with clients (09/13/2023 8th place).
See original · Русский
4
9
September 26, 2023
I regularly use the services of this bank. Only good impressions of the service and the culture of communication from the staff, quickly and competently. Thank you very much.
See original · Русский
May 15, 2024
In general, a good department, but there are always wild queues ((( you can sometimes stand for an hour and a half. It's time to think about expansion, since the department is so in demand))
See original · Русский
April 1, 2023
I use the services of a bank. Everything is always accessible and clear. Bank employees are professionals in their field, attentive and responsible. The queues are small and employees try to serve customers quickly, affordably, and efficiently. 👍
See original · Русский
3
February 22, 2024
There was practically no queue an hour before closing time. A pleasant consultant told me everything about the terms of the loan and calculated, issued an application. Everything is fine!
See original · Русский
August 27, 2024
The service is normal, but there is always a queue. I've been there 4 times in the last month and at the same time during working hours and I'm waiting all the time
See original · Русский
2
June 11, 2024
ATMs, etc.- all available
Employees - it's a pleasure to be here
Everything is great
See original · Русский
1
April 9, 2024
I love this department, everything is fast, clear, there are queues, but they are serviced very quickly!
See original · Русский
September 22, 2023
My favorite bank is always well served, the working time is comfortable and it works on Saturday, which helps a lot if you work all week.
See original · Русский
July 31, 2023
I was here to open the Halva map. I liked that a lot of windows with specialists are working, the queue is moving fast. Special thanks to the specialist who served without imposing unnecessary services.
See original · Русский
1
July 10, 2023
A terrible separation.
They ruined the mood and disrupted the plans for the day.
SOOO slow service at the ticket offices.
07/10/23 I took the ticket to the cashier, the operation is currency exchange. The coupon took the coupon number F222 at 12.49.
It was necessary to put money on a bank card.
I was called to the cashier only at 13.34
45 minutes to exchange currency and transfer money to the card, I simply do not have cultural words.... this is a very disrespectful and neglectful attitude towards their customers and not respecting their customers' time.
After all, it is possible to supply equipment (terminals) that accept currency, and these queues could be avoided.
See original · Русский
4
January 23, 2024
I do not recommend it for individuals. Long queues, it is impossible to get a card to your home address, the offices are dirty… You can't use money through the application until the card is ready... The bank has remained at the level of 2013…
See original · Русский
2
November 17, 2024
A good bank, excellent specialists.
See original · Русский
1
February 9
A nice and customer-friendly office.
See original · Русский
November 16, 2024
Fast, simple, convenient.
See original · Русский
1
November 20, 2023
It's just unbearable, I've been waiting for more than an hour, and this is on a weekday morning, when most people have 2 specialists out of 8 working at work, and they work like sleepy flies
See original · Русский
1
January 25
This is a real horror. More than an hour in the queue.
See original · Русский
2
August 4, 2022
The location is very good, but the office is relatively small in size. There are very long queues in the evening, there is not enough space for everyone, which is why you often need to wait outside periodically running in and out back and forth tracking your number in the queue.
See original
3
November 29, 2024
I was, they helped, but the queue is big
See original · Русский
December 23, 2022
The queues are long, but they pass quickly. The staff is friendly, everything is fine. You can top up your card and withdraw money. The only bank where you can get a good rate.
See original
1
December 1, 2023
The bank is not bad, but the department is terrible, waiting 45 minutes for a specialist to open an account, the head of the department complains about the lack of staff, but this does not make it easier for customers
See original · Русский
2
April 16, 2024
A good department. Fast and competent service
See original · Русский
March 31, 2024
It is not very convenient to use for non-residents, the cost of registration for Russians was made unaffordable, ordering statements for the tax service only personally and for a lot of money, the mobile application from the Russian Federation no longer works, a commission was introduced for using foreign currency accounts. Although it would seem that the union state of Russia and Belarus is sad
See original · Русский
1
1
February 20, 2023
Even if you are sitting alone in the building, you will still be in line for at least half an hour. They barely move. And in general, MTBANK is not happy with the interest and quality of service. The card was issued for almost a month, and was automatically sent to the place of residence.
See original · Русский
4
November 13, 2022
The service is fast and courteous. There are no queues. According to the staff, everything is OK. There is a parking lot next to the bank, there are free parking spaces
See original
October 17, 2024
The guys know their job
See original · Русский
1
September 28, 2023
Everything is great, but the info kiosk would be better on the street with a bill acceptor
See original · Русский
November 19, 2024
There are always long queues
See original · Русский
October 25, 2023
Very slow service from specialists, queues of more than an hour on a weekday during working hours. Only two specialists work.
See original · Русский
November 8, 2021
A good bank, fast service, convenient location, polite and competent staff. Right next to the subway exit at Malinovka station. There is also an ATM for withdrawing money, as well as an ATM for replenishing the card.
See original
1
2
September 13, 2024
It's a good bank, but there's still work to be done...
See original · Русский
July 30, 2023
I really like good credit card programs and a lot of different bonuses on them!
See original · Русский
December 29, 2024
Permanent queues(((
See original · Русский
1