The hotel has an excellent location - the city center, near the Stolitsa shopping center, metro, many buses, railway station, Krasnaya Kirkha, Minsk gate. Everything is within walking distance. A very presentable entrance. Excellent security (the suitcase is being searched as at the airport). But it's not immediately clear at the entrance why the guard takes it from you. The hotel and rooms are very clean. The cleaning is excellent, the bathroom has a wonderful set of accessories. They put it in every day. The bed linen and towels are of excellent quality. The single bed is wide enough for a comfortable sleep. But the mattress is not orthopedic (my back hurt all the time). The maids are wonderful! There are pretentious staff at the reception. When checking in, they did not take into account the wish (when registering a month before check-in, I wrote the quietest possible room) and asked the same thing during the conversation. As a result, I got a room with windows facing the courtyard in the corner of the hotel buildings and directly above the exhaust system motors. I decided that I would use the declared air conditioner. It turned out to be a common hood, which does not cope with its function even by a C grade. And it makes noise. As a result, I didn't get any silence or cool air. I have asthma, so it's clear that this is important. I anticipate the hotel's response in advance that it was necessary to change the room. No, you have to be attentive to the guests, cherish them. And not to make them rattle their nerves on vacation, settling your joints. Half a liter of water. A bag of black tea, a bag of green tea and a bag of coffee. There are two sugars for three sachets. Divide as you wish. Well, it's a shame for 4* to be so generous. I had to buy everything. And,, the cherry on the cake,, the phrase of the girl from the reception when checking out of the hotel . We're not detaining you anymore. Train your employees! We pay you for this and for the service. The price and quality do not match. I wanted to put 3, but the maids and the concierge helped you out. They get a five, the rest three with two cons.
We stayed at this hotel in July 2024. In general, the hotel makes a good impression. Clean, nice rooms, modern furniture. The hotel is very well located: in the center, next to the metro. Breakfast food: sausage, cheese, fresh cucumbers, tomatoes, yogurt, cottage cheese. From the hot: omelette, cheesecakes, porridge, chicken, sausages. There were pastries and desserts. Everything is quite tasty, but monotonous. The waiters are not very restful, often the tables are with dishes left untidy. You can book excursions at the hotel, but everything is somehow difficult: you need to book, then come back later, etc. The beauty salon is also difficult to visit: we will call, come back later, etc. We had windows to the courtyard, there was noise from a working transformer or other powerful electrical device. The hotel has a solid four, which corresponds to 4 stars.
We lived in two suites very comfortably: comfortable furniture, an excellent bed, a well-functioning air conditioning system, TVs with many channels, various contents of the minibar; very high-quality cleaning in the rooms and in the hotel itself (perfect cleanliness); breakfasts are also very decent for every taste, there was something new every day; separately I would like to note the work of the guards - the guys are great fellows: polite, cultured, at the entrance to the hotel a security frame and an "X-ray" of suitcases, "troublemakers" are immediately quietly imperceptibly taken out (only such a case was observed once in a restaurant). Of the cons: judging by our numbers, it's time to repair the furniture, because somewhere the cabinet handle comes off, the cabinet handle falls out, that leather upholstered furniture, that fabric, although very comfortable, but already with obvious signs of wear; our windows faced the avenue, with an open window, for whom it is important, you can not sleep, it is very noisy; the restaurant's breakfast area is quite cramped, and there are a lot of people both at 7 a.m. and 9 a.m.; we got to a business lunch in the hotel restaurant once, but it is only for an amateur, and the main menu is undoubtedly delicious, but not very diverse, so we ordered it only twice, then we ate in other establishments, and there are a lot of them.