Spacious, modern, new building, spacious Parking, pleasant, bright rooms for customers. Electronic queue. Fast service. But it's a long way to get from many parts of Minsk - far from the center
Thank God, I'm not a frequent guest here, but when you have a hard hat, it's a sin not to use your right to an insurance pole at least once a year. Personally, I have never had any controversial issues with insurance. A little over an hour of waiting time and documents on hand. And this is a statement, car inspection, issuance of documents ...
A pleasant office, spacious, cool, electronic queue, large convenient Parking on a well-maintained territory.. personally, I was satisfied.
The car got into an accident due to the driver's fault, on a bump on the ring road.
The car is a cargo bus.
The car is insured for 100% casco without taking into account wear, the employee wrote a certificate of an accident at night on the ring road.
They pulled the car on a tow truck to the parking lot on Plekhanov Street for an initial inspection.
There were also minor accident certificates for this car.
That is, in fact, there were 3 cases at once, the mirror is right and left, plus a bump on the ring.
Both the front part and the side and rear of the car were damaged.
To which the employee who went out to photograph the car said that the side and back will not be paid, because it is not indicated in the certificate.Although there is a cap on the entire side from the rear to the front wing.
They sent me to the traffic police officers who issued it, so that they could finish it.
But the quest did not end there either, the car was standing and waiting for the tow truck to arrive for further transportation to the service station at their parking lot on Plekhanov Street, 18:30 call, they asked to remove the car from their parking lot or they themselves will call a tow truck that will remove the car from their territory, although there is not even a sign there.
I am a registered employee of this company.
In the future, I will look for another company.
Although we worked with them for 2-3 years.
An osmotorschik who at his age does not advise anyone, it is better to refuse his services.
And yet, I was roughly the first one in the parking lot, my car and a couple more cars were in the parking lot, they checked me out for almost 1.5 hours, and when I went out to the parking lot, it was all occupied by other cars, although I didn't even see them when I made out.
The osmotorchik was still waiting for almost 1-1.5 hours.
It is impossible to get through - right now I am "hanging" waiting for 20 minutes and all this time "your number is in the queue - the third", while it is useless to write to chatbots in tg and Viber, specialists there do not solve any questions about insurance cases. And so it is constantly.
In addition, you have to convince specialists that you have an insured event, for example, repeated ultrasound for diagnosis is not an observation of dynamics, but a diagnosis.
I contacted the insurance company about damage to 3 doors:
1. Driver's license (left)
2. Passenger (right)
3. The back (right)
Application was accepted, the inspector took a picture of everything, said wait for an answer, we make a request to the police department. The answer came, the refusal to repair the driver's door as there is no information in the police department, they say that this door was not indicated during the inspection. You need to contact the police department again. That's what I did! Then, by analogy, I came to the insurance company again, issued an application, etc. As a result, the company is rejected! The reason is that it was previously stated and there was no confirmation from the police department. Now it's like defects in operation. That is, now I need to repair the door at my own expense! So much for Premium Casco insurance! Which costs a lot of money!
Even in case of the owner's fault, the insurance company provides 5% of the insured amount! But in this case there is nothing from the word at all.
A complete negative after a recent appeal on car insurance, I received a referral to a service station, the guys made up a calculation of costs and spare parts, and an insurance specialist writes that it is necessary to put the bumper, hood and headlight at the cheapest. The director of the service station popularly explains to him that the bumper for 40 rubles is "cardboard" and does not fit even with fasteners and the hood will peel off in a year, because it is not galvanized, but the dialogue does not work. Question to the management: Do you also put Chinese spare parts from the basement on your car insurance? Maybe it's worth reviewing the policy. Moreover, the supplier of Nikey spare parts himself.by says that these are not spare parts, but garbage and there is no smell of a license here.
T
Under the auto repair contract, without taking into account wear and tear for new spare parts.
Apparently, the "expert" from promtransinvest, except for a Google request for the cheapest spare parts, does not study anything, does not read profile sites about quality.
Fill out a mandatory car insurance and then pay the next installment for another quest. In short, the desk is so-so.
I don't know about the others, well, I'll try. Let's see - but this one is a complete trash.
Everything is fine! Polite staff! The service is excellent!!!! I recommend it!
See original · Русский
Show business's response
В
Владимир S
Level 13 Local Expert
April 28
An ambiguous assessment of this enterprise, it seems to be a solid organization, but either the employees still do not want to apply anymore, or the organization's policy is built this way. Having Premium insurance and paying good money for maintenance, they try to mislead in order not to pay, there was an insured event in March, only at the end of April they approved the application and issued a referral for repairs. I have not seen this in other insurance companies, even on basic tariffs... So far, only 3 stars
Insurance against accidents and diseases is about nothing! The word "diseases " implies coronavirus - everything! I took out insurance "for children" in the bank, I did not get acquainted with the conditions, well, the children are sick, but the insurance against diseases. It turned out that even acute purulent otitis media is not a disease. Don't set foot in this office anymore! And I do not advise others to insure children here.
Большая, нормальная страховая. Много где находятся "пунктики" для оформления страховок. Центральный офис новенький, красивый, ухоженный. Оформление нормальное, достаточно оперативное для такой большой организации.
Красивый офисный интерьер , большое пространство, высокие потолки, пол помыт, туалет убран. Общение со специалистами приятное, обслуживание быстрое, профессиональное. Осмотр авто после подачи заявления о случае° быстрое. Направление оформляется быстро. Оформляю добровольные страховые полисы в промтрансинвест периодически - постоянно
Хорошая компания страховая - несколько раз были проблемы с авто (лобовое стекло от камня, фара от неудачной парковки и т.п.) и всегда всё решалось быстро и на хорошем профессиональном уровне. Советую обращаться. P.S. Страховал по Каско
Большая парковка.нет очередей на оценку последствий ДТП.все культурно и ,,цивильно,,- со вкусом и хорошим ,дорогим ремонтом.в зале ожидания игрушки и комплекты для рисования детям.
3
1
Show business's response
bulal
Level 3 Local Expert
September 14
Awful. Inadequate. Incompetent. Rude. Employees are illiterate in making decisions on insurance claims. They work according to a template. They impose their opinion on the current situation. The original documents are not given away, they are limited to copies. The security service has not returned from service in the authorities. They behave rudely.
Think 100 times before applying there. In a word, ZASO
Лично я считаю, так себе организация.
При любых выплатах юлят, крутят лишь бы подольше и по меньше выплатить. И это касается всего страхования, каско не исключение. Отправляют запросы по почте. Мотивируя, это безопасностью информации. А потом предлогают самим обращаться в организации, куда был послан запрос, для быстроты ответа.
При этом преданно смотрят в глаза и утверждают, что всё для клиента. Подкупают тем, что много где можно застроховаться.
Всё хорошо, пока не дойдет до выплаты.
They make decisions on insurance payments quickly. But as everywhere, you have to wait a very long time for answers from the traffic police, inspections at the service station, queues at the service station, ordering parts. Therefore, the repair of a car with a full hard hat lasted for 3 months ((
A company that deals with insurance, a good office and parking. When we were flooded, we had to work hard to get our payments from the insurance company. As a result, I found understanding among the employees.
Заключен договор на добровольное страхование. Что бы оплалили консультацию специалиста, нужно сказать по телефону, что ты почти при смерти. При необходимости сделать повторное узи при наличии направления врача с рекомендациями, что бы убедится правильно ли был установлен диагноз, отказали вообще. Отзываю страховку, не рекомендую обращаться в данную компанию. Ужасные услуги.
We quickly arranged, even on a day off, convenient Parking.
See original · Русский
Show business's response
Виталий
Level 8 Local Expert
January 3
After a recent accident, as a victim, I was very unhappy, because I have repeatedly contacted them about reimbursement of car repair costs after an accident, the 1st problem is that during the initial inspection, the representative of the company did not want to record all the damage, arguing that we should not have opened the hood and thereby damaged the paintwork and the fact that the wing was gone did not bother him, at the 2nd inspection, he still wrote down when it was indicated to the service station that this was a consequence of an accident, but the most interesting thing began when they counted payments, when receiving documents on accruals, everything seemed to look beautiful until he turned to a lawyer, but here it became sad, becauseK. they send a special order to repair the car faster, like then for an additional one.we will come to inspect them, but when studying their accruals for payment, an underestimation of the cost of work on normal hours and colossal wear of the car, which is without bugs and corrosion of native paint, we continue the proceedings, but so far the sediment is simply huge, in the future I will bypass them!!!!
Удобная парковка, электронная очередь,персонала достаточно и время ожидания сокращается до минимума , обслуживание приличное - подскажут, подберут,объяснят...
Disgusting support work on 01/22/2024, it is not realistic to get through to the call center. Using the short number 128, they put you in a queue and you hang on the phone for 20-30 minutes - it's just tin ((
The employees don't really want to work, they didn't like the insurance company. Payments are not clear as they believe, for relatively new cars, the wear is large. Don't go there anymore.
Застраховала ребенка "с заботой о детях" от несчастных случаев стоимостью около 50 руб на 3000 руб. Упал на стекло, рваные раны руки. Страховой лучай. Получи выплату.....24 рубля.
Не позорились бы с такими страховками!
Мы долго не могли офис найти, чтобы написать заявление, так муж сказал, больше на бензин
потратили
2
Show business's response
A
Anonymous review
January 17, 2023
Хороший сервис,надёжная страховая,приходилось пользоваться всё было на довольно хорошем уровне и возмещение и оперативность,специалисты компании достаточно хорошо доносят информацию
Электронная очередь, не надо в ручную ничего заполнять, за тебя это сделает специалист, минимум вопросов, максимум пользы, обращалась несколько раз, всегда всё быстро и чётко. Очень понравилось.
1
Show business's response
А
Андрей Т.
Level 10 Local Expert
December 4, 2023
According to the hard hat on the warranty car, they did not want to change the windshield to the original at the dealer. The approach is what you need- prove yourself that the car is guaranteed. Demonstrative indifference and unprofessionalism. Writing in the book of proposals brought the same exact answer, full of water and sending yourself to look for everything. Normally, in good insurance companies, they contact the dealer themselves and decide everything without my participation. Here you go to the dealer yourself, take a piece of paper, bring it back. And these are the maximum tariffs compared to others.
I do not advise them to take out insurance, especially for life and health. The payments are such that you will spend more money on the way to this insurance company than the payments))) I don't recommend it
Быстро и профессионально расторгли договор страхования по проданной машине и переоформили страховку на новую купленную машину с переносом коэффициента безаварийности и пересчетом страховки. Всё деньги пришли через 4 дня, правда одна сумма на счёт в Беларусбанк, а вторая - в отделение Белинвеста.