Renaissance Minsk Hotel
2666 reviews
October 25
A very good place for high-level events. Everything is clear, thought out, excellent staff, excellent cuisine.
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January 2
If you don't find fault, it's generally fine :)
Of the advantages:
1. Large rooms
2. Good breakfasts (excluding shoddy unnatural juices)
3. Quiet in the room
4. The beds are good, sleep well (even for pretentious backs)
5. Good organization of events, in particular New Year's Eve
If you find fault, then this is a 3-star hotel, but not 5:
1. They can leave the room after cleaning without toilet paper
2. Instead of 5 towels for 1 person, put 2.5 per person
3. Instead of two bottles of water for two people, put 1 0.5 bottle for two people
4. They may forget to wash the toilet and bidet as part of the cleaning
5. Torn tulle in the room
6. Scuffed walls with peeling coating
7. The waiters in the restaurant - for the most part they seem to be inexperienced students
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August 21
Wonderful hotel, excellent rooms, great staff, excellent service, wonderful food, amazing spa, DOGFRENDLY!)
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October 15, 2023
Nice comfortable room. Comfortable bed and good pillows. Nice underwear, it can be seen that it is not worn. There are all necessary appliances: hair dryer, kettle, iron, TV, refrigerator. Everything is working properly. There are many outlets in the room. A comfortable shower in the bathroom with a clear water temperature controller.
I took the hotel without food, I can't appreciate its quality.
And now what I didn't like. The furniture in the room is a little shabby. There were noticeable stains on the carpet from previous guests. The room was cleaned, but for some reason they did not wipe the dust. The spa has a constant problem in the morning with warm water in the shower in the morning. Which is not very comfortable, because after a public pool, it is advisable to at least rinse off for hygiene purposes. And here in the fall, under a cold shower, you can get sick. Another constant problem is the towels in the spa area. There are none. One evening an incomprehensible situation happened to me. I came and asked for a bathrobe and a towel. The receptionist said that you need to wait 15 minutes. When I agreed and said that I would sit and wait with them, the robe was immediately found. It turns out there were bathrobes, but they just didn't want to give me?
In general, the hotel left a good impression, but there is something to work on for even better quality.
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October 20
A great hotel with modern rooms, freshly renovated and friendly staff. Very tasty breakfasts and a good spa area.
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July 14
A wonderful hotel, very conveniently located, just 15 minutes on foot and you are in the very center of Minsk! Good breakfasts and helpful staff!
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April 3
A chic hotel in the city center. Beautiful interiors, an excellent spa area with a swimming pool and a gym. Food is certainly expensive (about 1,000 Russian rubles for breakfast) but there are many different restaurants and cafes around, so you can find an alternative. I recommend it!!
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June 2
Nice hotel, friendly staff, everything is pretty positive! The breakfasts are good, there is something to choose from. There is a spa, but I didn't have time to try it. They say good things. Important! You can purchase bathing accessories directly at the spa reception.
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April 29
The Renaissance hotel is beautiful both inside and out! The spa is wonderful, the sauna, the Jacuzzi and the pool are just the thing for a business intensive trip. A recommendation would be a good wet sauna. The food is also top notch.The staff is friendly. I recommend. I will be glad to visit you again. Yes, Minsk has conquered with its external and internal cleanliness!
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October 19, 2023
Great hotel. We came with colleagues on a business trip, we were very satisfied. Large swimming pool, spa, Jacuzzi, drinks can be taken in the spa area. There are two restaurants inside the hotel, you can order room service, which is very convenient. Breakfasts are plentiful, everyone will find a dish and drinks to their taste. The rooms are clean, not too spacious, but generally enough. The room was cleaned 1 time for our presence, there is not much to complain about. I also liked the individual care kits, in general, you don't need to take anything with you, except shampoo, conditioner, there were even creams, cotton pads and so on. The hair dryer is not too powerful, but it is suitable for not very thick hair. In general, I recommend
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September 27
I was there at a seminar in mid-September, I can say no worse than at such events in the West, everything is decent, beautiful, without prudery! Well done, they know how to build and present the goods with their face. Starting from the parking lot, the seminar itself, the coffee break! Well done!
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November 14
The hotel will try to cheat for money!!!!!! The young man paid for the mini-bar, as they said that "it is not included in the room rate", which turned out to be higher upon check-in!!!!
Upon departure, it turned out that the payment had not been made, no one had paid for the payment. The question is about 5 thousand rubles, with this money you could have dinner in a good honest institution ......but the reception staff had no desire to do this.
The second situation occurred already in the hotel restaurant: the waiters do not know the menu. Ekaterina, the administrator of the Forest, became the disappointment of the evening.
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July 15
A gorgeous hotel. The spa is magnificent. The food is not super tasty, but there are many places in Minsk where you can eat delicious food) the rooms are spacious, cozy
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January 8
The hotel is really nice! Modern and new. The location is good. Near the center, train station, metro within walking distance. I don't know, why write lies and bad reviews?! Bathrobes and slippers were already in the room. Cleaning every day, the staff is responsive and always with a smile. The spa pleased me. Large and warm swimming pool, two saunas, Jacuzzi. The breakfast is wonderful and varied. Dishes were always replenished, there were no empty plates. We were on New Year's holidays. And there was enough room for everyone in the restaurant and in the pool.
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April 15
The hotel is chic, the rooms are spacious, the view from the room is beautiful, the spa is good (but there may not be enough space on the sun beds), there are electric car chargers in the parking lot🚗breakfast worthy of five stars, surprised by the presence of donuts🥯 Dunkin’ Donuts and the staff 10 out of 10!!!! I recommend it!!! 😉
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August 2, 2023
Good location of the hotel,
interior, own Parking.!
Wonderful rooms, mattresses, pillows, blankets, good condition of bed linen
and towels...!
Good breakfasts, good staff
(but unfortunately, this assessment does not apply to everyone), good service.!
As recommendations (without complaints) :
I would like to appeal and/or draw the attention of the hotel management, pay attention to the service staff (cooks, waiters, administrators..) and the service
in the restaurant.!!!
About breakfast :
You have to (every morning) ask for certain products (butter, cheese, fried eggs, fruits, etc...) and in most cases, all products (fried eggs / eggs, sausages, bacon, etc..) are always COLD.?!?!
Such requests are treated with outright discontent and facial expressions, they behave incorrectly, and when you see the chefs' faces,
you can only guess where the above products go if they are not brought in a timely manner and / or there is no desire to refresh the contents of the dishes and / or monitor this ..?!?!
About dinner and/or lunch :
Take a look at the menu to begin with and draw the appropriate conclusions, and then go back to the kitchen and taste (at least once) those dishes that are on the menu and that are served (SOLD) to customers ...!
And drinks, such as Coca-Cola, fanta, mineral water, are not on the menu at all,
but the waiters / administrators are ready
to bring you these drinks, but answer the question
but how then will these drinks be included in the bill if they are not on the menu, they are answered verbally and the cost of drinks is announced.?!?!?!
Nonsense.., at least..?!?!?!
For understanding and relevant conclusions :
The cost of Coca-Cola is 7 rubles.,
for a volume of 0.33 and so on..,
for other beverage items..?!?!?!
Service - 0..!!!
They behave incorrectly, at least..!!!
I hope for understanding
and appropriate
conclusions.!
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November 12
Great hotel!
Breakfasts 🔥
The spa area is super and works for a long time!
In the evening, after walking, it's the most))))
And the ice generators on the floors are generally a miracle)))
I highly recommend it
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June 18
A wonderful hotel! Very comfortable. Clean rooms, great view and location. We have already been there several times and I think we will come back! Very varied breakfasts. A wonderful spa area!!!
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April 11
Nice hotel, overall everything is clean and pleasant. The only thing that confused us was that we had not had our bed linen changed for 4 days, although we should change it at least once every 2 days.
The room has everything you need - gel, shampoo, balm, a good hair dryer.
Very small pillows, uncomfortable. The bed is like a cloud, you fall through a lot and your back hurts in the morning.
The SPA seemed small for such a large hotel, there are a lot of people there on weekends that could not be entered, on weekdays it is acceptable.
There is an Alfa-bank exchanger on the ground floor, which is very convenient, the exchange rate was acceptable.
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August 27
We checked into the hotel on 08/27/2024, the first 3 hours were excellent, we were given an improved room, thank you for that. But when leaving the hotel, an unpleasant situation occurred. It's pouring down, we have our own car in the parking lot, so as not to get wet all together, my husband wanted to drive closer so that there would be less chance of getting wet to the skin. At this time, apparently someone else was leaving the hotel on a large bus, which blocked the opportunity to drive up to the entrance, leaving a small island on which my husband wanted to park the car for 30 seconds so that I could get in the car. A hotel employee ran up, yelled at him that there was no parking here (we didn't need to go to the parking lot), and the bus driver even started threatening. Very nice, they left a very "pleasant impression" about the hotel and about the people in general.
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November 6
I have been to this place for work at conferences. The halls are well equipped, the coffee breaks are very good. The staff is coping with their duties. Of the cons, for me, these are dinners in a restaurant, not a gourmet).
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August 21, 2023
The price-quality ratio is at the level. Clean, beautiful, polite. The rooms are nice and functional. We ate in other places, so I can't appreciate the breakfasts and the cuisine of the restaurant.
If you want cleaning every day, voice your wish at the reception in the morning. I asked to remove the room at 2 o'clock, I had to remind you at 22. In general, the place leaves a pleasant impression and a desire to return.
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December 22, 2023
Nice room, clean and spacious.
There is a large selection for breakfast, but the assortment did not change during the three days of stay.
In general, the breakfast is delicious and I can especially mention the good pastries.
We had dinner at the hotel restaurant once
All dishes are on top
That's just when we were asked to pour a glass of water for the child, we were told that the water was only paid
WHAT KIND OF GAME IS THIS?
Pleasant SPA area
But instead of 2 saunas, you can make 1 sauna and 1 hammam. One sauna didn't work anyway.
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April 20
I was vacationing at the hotel with the children. Of the advantages: good breakfasts (without juices and without drinking water) And that's probably all. The bed linen is literally exhausted: either there are a lot of synthetics, or they starch. You sleep like you're in a cellophane bag. The blanket is like a rattlesnake, rustling, I had to get it out of the duvet covers and put it away. A lighter was found in the dressing gown in the closet. I can't explain her being in a kind of washed bathrobe. The pool is small and just smells suffocatingly of bleach. The children refused to go to it after the first time. All these moments were very disappointing. Moreover, a very decent amount was paid for 3 nights.
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May 7
I really liked the hotel. The spa is great. The restaurants are hospitable. The staff is helpful.
The center and attractions are not within walking distance, but the transport stop and metro are close and comfortable. Taxis were always depressing.
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November 29, 2023
The hotel itself is good, everything is quite modern, friendly staff, convenient Parking, looks beautiful. But there are 3 significant disadvantages because of which the rating is 4: 1) the SPA is frankly weak, there are few saunas, there is no sale of drinks, there are few sunbeds 2) there were no pancakes for breakfast, this is the first time among all the hotels where I have been, and in general the choice of dishes is weak 3) the room after the shower smelled of sewage, which somehow not serious for a hotel of this category.
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August 21, 2023
Just a perfect score, very convenient location. 5 min by taxi. The taxi was called via yandex.taxi. the breakfasts are not fancy, but very tasty, anyone will pick up what you need.
The fattest plus is the spa area, saunas, swimming pool + Jacuzzi and of course the massage area, where the most attentive staff and gentle hands👍my daughter of 9 years and I went) and more than once) after the pool and a hard day of sightseeing - the very thing😁💞
We will recommend it to everyone!
And of course the room service and the restaurant. Arriving from the tour, we did not have time to go to the restaurant, we ate in the room) it was very tasty.
We are waiting for the casino to open and then you don't have to leave the hotel at all👌
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December 3
Excellent service. The rooms are large and clean, I didn't find anything to complain about (and I wasn't looking for it).
Dinner at the hotel restaurant was pleasantly surprised by both the taste and the price tag))
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October 3
Beautiful. Everything in it is perfect. From the location to the staff. Excellent bar and restaurant. The rooms are cozy and warm. The presence of a casino.
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July 25
Excellent hotel, rooms are clean and spacious, beautiful interior, good breakfasts, cozy SPA. It's better to get to the center by taxi, it's a bit far on foot.
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June 7
Great hotel. I was here for my birthday. I really liked the breakfasts. In honor of my birthday, the hotel put me in a room higher than I had ordered. The hotel is conveniently located close to the center. Unfortunately, there are a lot of people in the hotel pool, there is not always a place. But overall, the hotel is good.
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April 17
They cook very tasty in the restaurant, good massage masters, although it would be nice to ask at the beginning where you can touch and where you can't. The pool is small, there is one Jacuzzi, and the aqua zone is in principle small, i.e. it is not designed for a large influx of visitors. Well, one of the unpleasant surprises: a strange girl accidentally managed to open my closed locker. Her password was not identical to mine. I forgot to say this at the reception, but that's the way it is. If you live in a hotel, then this is a great advantage of spending time like this. Plus, aquazone + massage and there are discounts on cream.
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May 5
Nice hotel, stayed for three nights. The room has everything you need, a kettle, a hairdryer, an iron. There is a grocery store nearby. Free parking for residents. Delicious breakfasts! You can walk to the very center of the city.
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November 16, 2023
The spa area in the hotel is gorgeous) The Balinese ritual is just a dump of the head)! The aqua zone is super, everything is clean and comfortable. Towels and bathrobes are provided. Free herbal tea. There is a Jacuzzi and 2 saunas. It's cheaper on a weekday and not a lot of people.
As for the business lunch, which is now available at the hotel from 12.00 to 15.00, buffet, price 35 rubles......it's just awful, the choice is very minimal, the taste is the same. Absolutely not worth the money, I do not recommend it
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April 9
Great
I liked the spa area. A spacious swimming pool and good steam rooms. The room is normal, but a little small. The minibar is expensive. The staff is friendly, the room cleaning is high-quality and unobtrusive. Rumservice works clearly
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October 29
We stayed at your hotel not so long ago.
Everyone was thinking whether to write or not, but still decided to write so that the management of this hotel would see.
The check-in service is great. Good guys are working, they will explain everything, show everything and help. They have 5 stars.
The room itself is not bad for its money. Although I had to ask the cleaners for toilet paper, because they stupidly forgot to put it.)))
We went to a restaurant for dinner. Well, what can I say... The receptionist and waiters are nice, polite, and will help with the choice. The menu is poorly made. I do not know who made it up, but the eye did not cling to anything. Most of all, I was outraged by the behavior of a cook employee, on the badge it was written Alexander, a bald man who introduced himself obscenely to other guests who did not like the dish. We ate quickly and went to the room, because it was unpleasant to be in such an atmosphere.
The hotel itself is good, but I would like to work with the staff more...
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July 19
Nice hotel, polite staff. The breakfast food is very decent. There is not much variety, but this is not a hotel in a resort where 10 thousand people relax
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February 14
We liked the hotel, we had a superior room with a huge panoramic balcony. The bathroom is huge. The robes are fluffy. The TV is not super new, but it was never useful to us. The dryer is vertical, not very functional. The spa is not big, but pleasant. There are only two Finnish saunas, a pool and a Jacuzzi. There is a herbal tea) There may not be enough sun beds on weekends. Breakfasts are just a song, champagne, salmon, halibut, pancakes, everything is in abundance, but there were problems with the appliances) they do not spread separately and do not always have time to update on the tables, I had to look for a fork) and I recommend it myself and I will definitely come back.
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February 18
We had a great rest on the special offer "Romantic weekend". The service is wonderful, the staff is nice and friendly. One caveat, there are a lot of people at the spa on Saturday. It would obviously be better on weekdays. We compensated for the evening spa with the morning spa (we got up at 7.00, there were almost no people). The breakfast is great.
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September 1
Nice hotel, clean rooms, liked everything, didn't really look at anything (spa/ restaurant, etc.), we spent the night and left. But the impression is definitely positive .
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August 29, 2023
Nice hotel, spacious rooms with all amenities, modern interior, huge bed with orthopedic mattress. I finally got a good night's sleep. On the ground floor, there is a spa area with sauna, swimming pool, jacuzzi and gym. For guests, spa services are included in the room rate. The hotel is located near the center of Minsk, its main projects, restaurants. I liked everything very much.
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March 11
Very good)) friendly staff, spa pool area, comfortable room, very clean, breakfast included, the rest is at your discretion) if you want dinner at the restaurant, you can also sit in the lobby perfectly. The city center, the view from the ninth floor is wonderful)
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September 4
We stayed at the hotel on 24-25.08.2024 according to the Wedding Day program.
The hotel positions itself as a premium, but, unfortunately, we could not see such a level of service. A deluxe room was provided, which was not ready to move in, the first thing we encountered was a balcony door with a sticker on it, the door does not work. Going to the reception, clarify how a room is provided for check-in, in which there is no possibility to open the window, The answer is received, turn on the air conditioner or we can open the door, but in this case you will not be able to close it, it will always be open. I asked to replace the room, they answered, we'll see, after lunch we'll answer, coming to the room, there were further surprises: a chair was broken, hangers, informing the reception, the answer was, okay, we'll see. Also, according to the program, a compliment in the form of fruit and champagne should have been provided, unfortunately there was nothing, 3 times they sent a reminder to the reception, as a result, everyone shifted responsibility, and the compliment was brought to the room after another reminder at 23-30, at 23:45. This is absolutely unacceptable. Rotten fruits have been brought, the photo will be attached below. The room was eventually changed, a room was provided in which the drain in the bathroom did not work, no one reacted to this either, the rooms are dirty and need cleaning and maintenance When moving from room to room, a thing was left, they said what and where exactly they set aside, informing the reception repeatedly, the answer is well, let's see, in as a result, no one answered anything during the day. And only after checking out once again, they said we'll see now and brought it. The quality of service and service is terrible.
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May 1
Excellent hotel, convenient location. The spa is incomparable. Room cleaning at a height - daily change of used towels, there is an electric kettle in the room, the girls monitor the availability of water, tea, coffee, always clean. Thanks!
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May 23
We were in the beginning of May, in the standard room. The service and staff are very friendly, they solve all the issues that you don't ask and don't ask. The rooms are clean, the room has everything you need. On birthdays, and there were 2 of them for our 4 days of arrival, we were complimented by the hotel with a bottle of champagne and a cake. It's very nice. The location of the hotel is also excellent, there is a new metro station Frantishik Bogushevich Square, modern, and a taxi arrives quickly, you can walk to the main street of Nemiga if you want. In general, we rate the accommodation at 5 out of 5. Thank you Renaissance, we will definitely come again!)
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May 28
If you want to spoil your stay in this beautiful city, then the Renaissance Hotel is an excellent choice for this.
We stayed for 3 nights. It's good that no more!
Firstly, with 5 stars, they got very excited. Because it's more like a full-fledged 3 stars.
2. The hotel is pretty badly damaged, the bathroom in the room is chipped and unclear spots. There was no desire to lie in it)) we even washed in it in slippers, although we usually don't do that.
3. Room cleaning is strange, it only consists in the fact that all your things that lie on the bed are just covered with a blanket. Cleaning is all!) Although even in 3-4 stars in hotels they are AT LEAST taken out of bed, but most often they are even neatly stacked
4. The dishes (glasses and cups) are also not washed, when they asked to replace the dishes with clean ones, they just brought us disposable cups.😂 Remind me, how many stars are there in this hotel?
5. A funny point was read in the leaflet, which is given upon check-in, for filling the room with shampoos and shower gels. That the room is replenished with new ones ONLY IF there are FEWER THAN ONE USE left in those jars. That is, you understand yes)))) cleaning touches every jar that lies in your soul and decides ... and whether there is less than one use left there or still we will not put new ones .. hmm.....I don't know what you think, but it's so terrible for me)) considering that gels are ordinary hotel gels, you don't have a cool brand to be so worried about each one. Well, the jars themselves are small, there is enough for 1 application at best.
6. The spa, which is included in the price, is quite mediocre, consists of a swimming pool and sauna. It is definitely not worth a second visit because of the huge number of people and the insecurity of this place. There is water everywhere on the tile, they slipped twice, left with a bruise))
7. Breakfasts cost $ 40 for two, for this price you can have breakfast in the coolest restaurant with beautiful views and high-quality food, and not coveted omelets and cucumbers. Keep in mind and don't thank me!)
8. Well, the cherry on this cake is a $20 write-off the next day after eviction for damage to unclear property!) when they asked for a photo to understand what kind of property we had ruined, the hotel COULD NOT send any photos and we did not hear any explanations on this matter)) the hotel just went out and does not pick up the phone and does not respond to messages))
9. Location - on the outskirts, 40-50 minutes walk to the center or 15 minutes to the nearest metro
I often visit Minsk and have managed to live a lot of places, and honestly, for much less money - the 3-star Hampton wins a lot and the breakfasts are super
A little more expensive, but just top - Zalkind, Double Tree by Hilton, Beijing.
Don't spoil your vacation and nerves))
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November 5
I highly recommend it. A five-star spa. The staff is helpful and attentive. There was a mistake, but it was quickly fixed. The room is very clean. Breakfast in the room 🔥🔥🔥
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June 11
The hotel is excellent, the service is excellent! The only negative thing about our room is that the toilet drain broke, it was fixed quickly! A huge plus is the pool, not big, but great for relaxation! The breakfasts are delicious and varied! Thanks separately for the champagne!) The room is very clean, minus that if the room has a balcony, then the windows cannot be opened, only the balcony door!
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April 22
An excellent spa, thanks to the reception staff and massage therapists, a pleasant impression and pleasure of visiting is created. The massage is super, the body felt very easy and comfortable after it. One of the best spas in our city. Price quality 👌
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November 14
Everything is gorgeous)) We really liked it. The staff is helpful, the breakfasts are delicious, everything is clean, the taxi arrives quickly
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