I had a very bad experience with the concierge team, in specific with Anastasia. She was unhelpful and very rude to us. I needed time to get currency exchange and she didn't allow me in and wasn't supportive when we were extremely tired from our flight. She was talking down to us and ignored me when I was asking her. Upon checkout, I asked her if they have the weighter to weigh the luggage, she said NO and hung up the phone. But then discovered from another employee that they do have this service which I availed & paid for. I'll never forget my bad and awful experience because of Anastasia. Please note that this is my 3rd stay with Aurora hotel but Anastasia made it the worst one yet.

Faeiz Ballaith

Level 4 Local Expert

Nice place, near all the tourist places

Hamdan Sumaida

Level 3 Local Expert

Good position ,good service. Thanks 😊