The terrible attitude of the staff at the pick-up point. Not only was there not one of the 3 items in the receipt at the time of export, you also need to go to different points of the warehouse and collect your order yourself. It's disgusting, we won't order anything else there!
The first plus is a fairly wide range and convenient location of the pick-up point (the central part of the city). The second advantage is efficiency. I made an order online and within 10 minutes the specialist called back to confirm the application. The third plus is the courteous service (both a sales specialist and a master on shipment). Employees meet the wishes of the client. P.S. I plan to make my next purchase in this store.
They know how to take an order beautifully and even bring it, not the fact that on time, but as soon as the questions begin, they wash their hands of it and do not want to solve anything. The attitude is not caring, the main thing is to get the money, and the rest does not matter.
Inside the store it is better than outside , but the main assortment in the computer on the site pages , which causes some inconvenience , it can be attributed to an online store or a hybrid , then the norm!
Everything is very convenient. In fact, the city center and at the same time convenient Parking. The assortment is small, but precisely formed. Registration and payment are fast. It feels like the employees are selected and motivated to do a good job. You may have to wait 15 minutes for the shipment. But this is normal for such a sales format.
They probably have the most convenient online store, in addition to good prices and almost the entire necessary range of goods. Before delivery, you even receive an SMS with GPS tracking of the car. Over the past year, the interior of the store has been updated: if it used to look like a store, now there is such a mixture of shelves with some goods and tables like in a bank. Looking at the building from the outside, you can't tell what's hidden behind the facade. It seems to me that this should remain such a feature and there is no need to change anything from the outside.
I liked both the delivery and the movers (when they were wearing profiles for drywall, I kept waiting for a scratching sound when they hooked something, but I never heard it. Very carefully!), and online calculation of the cost of unloading.
That's just that they didn't take a couple of small items the first time, but they quickly corrected themselves and immediately brought them on foot. Well, okay for me - I was 5 minutes away at a brisk pace and it looked very cool and impressive: the error was promptly corrected by the driver's phone call. And if the house had been farther away, it probably wouldn't have been so much fun.
I made an order online, they call me back and tell me that they can bring the order either in parts on different days, or in whole, but only after 4 days, I decided that it would be better in whole and agreed on the time until 18:00. the next day they call back again and say that the car will leave only at 18:00:00 I agreed. I was not at home on the day of delivery and my mother took the order. The courier said that there was no need to recalculate everything there correctly, when I arrived home and recalculated it turned out that the 1st outer corner was missing. They called me back and said they could clarify only on Monday. But no one called back and I had to call back again in the evening, I was asked to wait, she would clarify, after a few minutes of waiting, the woman said that it was our fault, because it was necessary to recalculate immediately.
I liked the punctuality in delivering the ordered material at the agreed time. It should also be noted the friendly attitude of the employee who placed the order.
The store is great, there is everything you need for repairs. There are no queues, the service is at the highest level. If you are too lazy to go for the material yourself, then they have delivery.
While in Minsk, this store holds the price-quality bar from 2021 to 2022.
Although prices could have been let go down.
But they immediately conveniently have all the positions on building materials.
A standard store, nothing special. The staff is not very friendly, the delivery of goods is not very convenient. Everything is as usual with such merchants. But is this normal?
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Anonymous review
May 2, 2021
The best repair company....the service is excellent....the movers are operational guys...special thanks to the senior loader Sergey.... 👍
Red bricks for the stove were brought to the cottage, delivery from Minsk to Rudensk (Alesya 2002 garden partnership) at a bargain price. I would like the bricks not to be thrown in piles, otherwise the sides break off. Advantages : profitable delivery, purchase in installments.
Minus: be careful about unloading.
About the store - positively.
Everything is cultural (very important for such areas), the mechanism of the online store is well-established: order-confirmation-delivery-lifting.
Considering that at the moment I can't buy everything at once for repairs, since I do repairs myself, I will be your small and slow, but regular customer))