Nova Shangrila Luxury Spa&Fitness
149 reviews
December 18
I was at your place and was just delighted !!! First of all, I want to express my gratitude to the administrator of the SPA, Tatiana Khromonenko! A very nice and sweet Girl! From the first seconds, she enveloped her with responsiveness and hospitality, conducted, showed everything, told. Just a smart girl and a beauty in every sense of the word !!! The gym is cozy and compact. Everything you need to eat! The pool is gorgeous, the guns will smash any fat)). Sauna class- the bath attendant is a mega-positive young man! You've done everything for us! I RECOMMEND IT TO EVERYONE! Although I was looking for something like this near my house, but for the sake of such a place, you can come from the other side of the city! Thanks to the management for the wonderful staff! Now I am your regular guest!
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October 21
A great October promotion that you definitely need to take advantage of. Professional massage from Thai girls plus two hours at the spa! Large swimming pool and Jacuzzi, Finnish sauna. Please note that the hammam is for special procedures, not for everyone to visit (there is no steam). The overall location in the city center is very convenient for visiting after work. I recommend it:)
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September 24
It's a beautiful place.Irena and Tatiana at the reception : very responsive and friendly, they helped me find a forgotten phone in the locker room. The coach in the gym is beyond praise, I needed rehabilitation after surgery, all the exercises with the coach gave the desired result.The coach has a higher education and a rehabilitation specialist qualification.I will recommend everyone to come here to work out and relax in the pool or get a massage. Everything is very clean and comfortable
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June 27
A great place in the city center where you can have a great time. A good gym, a warm swimming pool, a comfortable sauna. Sometimes there are a lot of people- but this is also an indicator of quality. I recommend
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September 8
The place was pleased with its service! Everything is at the highest level. Thai massage has exceeded all expectations! The staff is friendly. A swimming pool with a sauna only complement the full range of treatments🤤 The best place for relaxation, relaxation and, indeed, quality rest :)
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November 24
Hello! We decided to have a weekend break with a young man and the choice fell on this place. We decided to sign up for a massage, arrived early to still have time to splash in the pool.
The staff is polite. The girl on the host is smiling and friendly, and the masseuse girls are just the nicest people. However, there are obvious disadvantages to this place:
1. Terribly smelly and old robes. They smelled of stale massage oil, the sleeves were literally in tatters, and the young man had worn holes on his shoulders. To be honest, I really didn't want to wear it.
2. The hood blows very strongly in the aqua zone itself. As soon as you get out of the water, an icy wind rolls over you. How would you not get sick after that ?
3. The girl on the host did not tell us at all what is included in our program. A massage therapist who speaks Russian led us to the aqua zone, and we only found out about the sauna and hammam when it was time for us to leave.
4. Please add real shampoo, not diluted soap, to the dispenser labeled "shampoo".
5. After the massage, no one explained where to go, where to wash off the oil, as a result, a shower was found in the office with a young man, where there was no soap or shampoo, and everything was quickly awkwardly washed off. At that moment, the masseuses also came in, discussing something very loudly, as if we shouldn't be here anymore.
The place is relatively good, but there are obvious disadvantages that the management should be warned about.
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August 4
The spa was pleasantly surprised: the clean room and pleasant atmosphere created ideal conditions for relaxation. The procedures were performed efficiently, and the staff was friendly and attentive.
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November 26
Black Friday in November is a great reason to treat yourself to a Thai spa massage, swim in the pool, relax in the bubbling Jacuzzi. The price-quality ratio is excellent. The impression remained the most positive)
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November 11
I recommend you to visit the SPA! I really liked the massage, the master and the administrator are polite and friendly. It should be noted that when buying a massage or spa program, 2 hours of visiting the aqua zone are included, which is very attractive) And the most important thing for me is a warm pool, I never want to get out of it)
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September 10
We rested here at the spa. The prices are pleasant, but there are questions about the climate. The water in the Jacuzzi was almost cool, not to mention getting warm in it, the pool seemed cool too. And there was always some kind of cold wind, they thought that the air conditioners were turned on for the cold, but after asking the receptionist, she said that this is how the hotel hood works. But when you swim in the pool, sometimes cold air blows from the ceiling on you, and the pool is not the warmest, it turns out you simply freeze. Cleanliness and maintenance are normal.
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December 13
Very pleasant service! After a relaxing massage, I felt great, the masseuse girl was in awe of the process and constantly asked if everything was okay. And everything was amazing) Thank you for the wonderful work!
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August 14
I took a cream coupon, which is very convenient, included 2 hours of aqua zone and massage. The location of the sauna is not convenient, you need to go down and up the stairs to get into the pool. The pool itself is warm, comfortable 1.4 m. The Jacuzzi is also super. The robes have seen life, but they are clean, without any smell. I was never given towels, the receptionist said they were out, I'll bring them to you later. In the end, she probably forgot about us. It's good that she took her own.
I really liked the massage.
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August 15
I was delighted with visiting the SPA! A great massage, a very pleasant and relaxing atmosphere! I will definitely come back, I got a real pleasure and relaxation
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November 13
I really liked everything, professional masseuses, a cozy and relaxing atmosphere, polite administrators and staff. I really rested and relaxed. I'll come by myself and bring my friends ☺️
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October 22
It's not the first time I've visited this spa, friendly staff, nice prices! There are many programs, and the Jacuzzi in the aqua zone is just wow! Well, the massage masters also do their job superbly. I recommend this place from the bottom of my heart ✨
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December 4
If you go in the autumn-winter period, then the transition from the pool to the sauna is really cold) Thai massage, of course, is a thrill, but I do not know either Thai or English, and I absolutely did not understand what I was told before and after the massage. Where to go and what to do. Bathrobes and towels are really soaked in oil, and their storage in open form near the reception does not leave the best impressions) The administrators are pleasant, polite.
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August 2
I attended the spa program for two on 07/28/2024
for myself, I realized that I would not come to this spa anymore, the attitude of the administrator was the worst, after we paid and were given torn bathrobes and just smelly towels
, we showed the way to the wardrobe with our hand, we turned a little confused in the wrong direction, which is why we got into the room where there was a massage in the wake We heard the receptionist shout, "Where did you go!?"
after that, we went to the aqua zone, and of course again no one showed anything, we searched for ourselves, the massage was delayed for half an hour, the administrator said that the masters were busy and could not take us
to this spa yet, I will never return the most terrible service, you can't think of a worse one!
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October 19
The wild cold in the aquazone. The temperature barely reaches 20. The pool is cool. The only warm place is a Jacuzzi and a sauna. But in order to reach them, you will have to freeze off all your limbs. In fact, it is simply impossible to spend the whole day there at such a temperature. It is hardly possible to serve an hour and a half. Accordingly, there can be no question of any relaxation. I do not advise, it is better to find something more expensive, but where you can get out of the water, lie down to rest or calmly walk to the sauna, without the risk of getting sick.
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November 25
Thank you for the good service and a pleasant time)) Convenient location, excellent staff and quality service! I got high with a girl on the weekend (:
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December 16
An amazing place!
The energy of the masseuse girls immerses not only the body but also the spirit in a harmonious atmosphere of unforgettable sensations, and not only emotional relaxation is guaranteed, but the wellness nature of the procedures was no less pleasant!
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November 25
I really liked the Thai massage. All muscles were worked out, vertebrae and joints were put in place. The head and face massage was unexpected. I liked everything. I relaxed completely. Even the next day I feel rested.
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November 18
Very cool massage from Thai girls, comfortable atmosphere, friendly staff
The bonus was 2 hours of visiting the aqua zone (Finnish sauna and swimming pool)
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December 10
I really liked it, a cool place, we had a great rest with the girls, and I really liked the pool and sauna and Jacuzzi, a nice girl works at the reception
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December 9
A large water area. The massage is done at a high level. I liked everything. I'm not a big fan of tea, so the tea ceremony is not over. I had to have fun in another way)
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June 26
We were with children, the pool is warm, there is a Jacuzzi and a sauna, but it is on the second floor, which is inconvenient.They give you a towel, there is a cooler with water.It works until 22.The cost is 30 rubles for an adult and 15 for a child.We liked it overall.
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December 1
In general, it's not bad, but it's noticeable that it's time to carry out cosmetic repairs. The tiles (mosaics) in the Jacuzzi fall off in places, the door to the sauna closes badly, the mattresses on the sun beds are stained, the stairs in the pool are wobbly, etc. Apparently someone is saving on staff 😁
But! What kind of money - such slippers!))) For the price of norms 👌
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December 17
After visiting this SPA, only positive emotions remained. We didn't have any problems. I liked the massage. The staff is very polite and friendly. Thanks)
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April 16
A great place with a range of necessary beauty services! The staff is polite and friendly. He doesn't always speak Russian well. But the service is top-notch. I really like the massage. Excellent swimming pool and sauna.
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May 8
I was there a couple of days ago . My daughter took the certificate and I timed my trip to my birthday. For an additional fee.for a fee , and with a discount for the birthday boy, I took a Thai massage. There was only an aqua zone - a swimming pool , a Jacuzzi, a sauna. For the whole day.I don 't know how it happens on other days , but Monday morning made me happy .very few people .
Not paying attention to some household details - in general , I liked it .The only downside was that I was alone. ( It 's a bit boring .next time, only with the company. :)
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April 8
A great place to relax!
We steamed well, everything was clean, special thanks to the staff, very polite and friendly
There are only positive emotions left, we will definitely come back
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December 3
The interior is completely tired, there are a lot of broken, worn-out furniture. The plumbing is also dead. Masseuses speak Russian very poorly, do not specify the presence of contraindications and allergies. We were given a towel with holes. The overall impression is terrible. We didn't even want to go to the aqua zone after a 1001-night massage service. I wanted to leave as soon as possible and not come back. This is 100% wasted money
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March 4
Mixed feelings:as soon as we arrived, we didn't like everything, and then we ate at the rest and liked everything so much that we didn't want to leave! Among the advantages: the price is a dream (gym, bass, sauna and a very pleasant contingent gathered, a friendly atmosphere prevailed!) Of the cons, friends, take your towels! And if possible, buy bathrobes at the reception (for a separate cost), then you will not freeze inside after the pool and calmly climb up to the third floor along the corridor to the sauna, which is also a minus (the sauna is small, but seven of the benches are located.there is a bucket of water in it, which is periodically poured on the stones!) They make Russian out of Finnish. It went well for us, but someone grumbled that it was wrong. Well, the last thing that matters to anyone is hot water in the Jacuzzi - it's summer there, although they promised to warm it up properly) but I think it's always like this there) well, we'll come and see)we won't find fault with anything else, because we left in a good mood:We got drunk and swam well!
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September 2
For 30 rubles . unlimited daily swimming pool, sauna, Jacuzzi is a great place. The towel that was given there, of course, got wet. It makes sense to bring an extra towel. The pool temperature is pleasant, the Jacuzzi is warm.
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May 25
The terrible carelessness of the staff at the reception. A month ago I signed up for a SPA program for two, yesterday I got a call, confirmed the appointment! we arrive today, but my reservation is not in the computer, and all the massage therapists are busy at the moment. The receptionist called the one who confirmed my record yesterday, she lied that I canceled the record yesterday, which of course is a lie, otherwise why would I come today. The next appointment for our massage was offered only after 1.5 months!!! After my indignation, there was a window in a week, the question is why lie again?? Well, it's worth mentioning that as a result of this whole situation, the employee did not even deign to apologize for the inconvenience caused to me, I'm not even talking about the fact that usually in such cases they give some kind of bonus, whether it's a free visit to the aqua zone or an increase in the massage session by half an hour, etc. Terrible attitude towards the client
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December 24, 2023
We go to the spa with the whole family. I like everything very much. Pleasant atmosphere, clean pool and gym. The staff is very pleasant and attentive. I would especially like to mention the new administrator Irena and coach Ilya. Professionals in their field
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December 1
Towels and bathrobes are terrible, thin, torn, with patches, really it is impossible to change? It's your face. The pool is cold, it's cold everywhere, you can't get into the Jacuzzi in the evening, a bunch of people who lie there for an hour, a dead shower in the locker room, leaks, in short, a terrible place
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November 6
It's a great place, I couldn't get through to any number to sign up and clarify the details, we wanted to go spend money on the anniversary, but alas and ah. Apparently it 's only for their own and they don 't pick up on unfamiliar numbers 😄
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March 17
I was very upset by the condition of the robes, gray and smelly. I really liked the massage, the atmosphere in the recreation area is wonderful. The Jacuzzi and the pool are also a delight. The minus is the Finnish sauna, which was 50 degrees, not a steamy temperature at all.
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July 16
An incredible spa! The service is excellent! I liked everything! Thanks to everyone involved, I will definitely be back!
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March 11
A complete disappointment. The only thing that is still in good condition is the pool. The rest is a scoop! There is a bar on the territory of the pool, but it is empty, only the water cooler is standing. I would like to minimally, so that it would be possible to get tea, it couldn't be easier. A Jacuzzi in a dark corner with bolt water smelling of a faded floor cloth. The Finnish sauna can be accessed via a cold climb up the stairs. The sauna is small, barely works, visitors constantly have to turn it on themselves so that it heats up, it cuts off all the time. The hammam does not work from the word at all, although now they write that it is not included in the pool visit... Bottom line: the entrance is 50p unlimited, so there is nothing to do except the basin. I swam for an hour and then you get bored... So you didn't understand where LUXURY is???
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May 2
I really liked the spa and the service is good, I postponed the recording several times for personal reasons and treated this moment without any problems. I liked the Thai girl at the reception, very nice and friendly. The massage itself is at the highest level. I also liked the spa area, I thought there would only be a swimming pool, and there would also be a sauna, hammam, Jacuzzi. I was pleasantly surprised by the tea after the massage and the bathrobes with a towel. There was also pleasant and relaxing music)
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February 12
I took off one star for the slightly shabby interior. I was here a year ago, there is something to compare it with. It would be good to wash the plumbing and showers well, replace the bathrobes from gray (from washing) with white and garbage containers (in which the pedals for lifting the lid do not work). There are no questions for the staff, they do the procedures perfectly. And if you really offer tea, make a good one. 😉
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August 5
A great place, everything is just on top! The massage is just perfect, the massage is great, the music, the surroundings are just super. This is exactly the place that is worth visiting. The masters do everything as efficiently as possible
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October 22
I haven't been to this spa yet, but the impression is already ruined. I have no idea where the administrators are and why they don't answer any calls or messages, but I still couldn't sign up. Just ignore it...
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December 19
I love it, relaxing after work is a pure thrill))) However, I was once given a visit there and after that I always go!)
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February 17
I liked the massage, relaxing and high. They do it efficiently, they stretch all the muscles.
The pool is large, but not 1.4 meters deep. There is a sauna, a hammam. Something already needs cosmetic repairs, but nothing critical. The robes should already be changed, they are worn out...
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October 1, 2023
I was at the complex in mid-September on a Sunday. The receptionist at the reception politely and carefully told everything.
There were a maximum of 5 people in the complex itself, and at some point there were 2 at all. The water in the pool is of normal temperature. The Jacuzzi is working, the water is warm. The sauna is very hot. It is noticeable that the complex is not new, there are signs of equipment wear. But the most worn-out items were items that are very easy to replace: rusty trash cans, battered mattresses on sun beds, holes on the wall from hangers. This creates the impression of unkemptness. The towel and robe are whole and clean. The massage was excellent, the master attentive, not navyaschivaya.But the room in which the ritual took place is obviously in need of repair, there are stains on the ceiling and walls, the skirting board is torn off. Of course, this does not really affect the quality of the procedure, but it spoils the impression of the procedure. I was very surprised by the women's locker room (when I came, I was alone in it and did not attach importance to everything) In the upper lockers, and I got just such a one that I need a straight stepladder to hang something. But there are no hangers, by the way, so the problem went away by itself. But here's what to do in the cold with outerwear, I did not understand. Should I also stack it in a locker next to T-shirts and underpants? There is a separate dressing room and it's great. But when I came back after the massage, there were already three of us, and the place was over. I needed to wash up and have at least one shower, but there is. And it turns out that there is not a single shelf or hook in it. How is that at all? Where should I put my towel and bath accessories? And it would be possible to leave it on the table near the washbasin, but there is the same moment the girl was drying her hair, the hair dryer was also 1. And this was strange for an institution called Luxury Spa.
In general, taking into account such a cost, I liked it. But you need to take a ritual or massage, otherwise you will not be able to completely relax.
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March 22
A great pool with slightly tired sun loungers. A large Jacuzzi. Everything is clean and pleasant. There are few people in the morning on weekdays. Other spa services were not used
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April 28
The pool is not bad. Deck chairs too (if you remove the visible types of mattresses lying on them). The sauna on our visit had broken doors. There are a lot of chipped tiles in the jacuzzi - I scratched my foot. But the water is of excellent temperature))) And the robes purchased there were more fun than each other - sometimes with a hole, then patched, then a terrible yellowish color....
The staff was friendly and friendly.
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June 3, 2023
Price-quality correspondence. Pleasant staff, a large shallow cool pool in the aqua zone, the Jacuzzi was a little cloudy, but strong hydro massage and high temperature helped to forget about it. There were few people on a Saturday morning in the summer, without queues and any waiting. The rooms have comfortable temperatures, and in some areas there is calm relaxing music. The procedure "Cleopatra's Secret for her" was generally very intense and relaxing. But the massage turned out to be as toning and kneading as possible. The wrapping was chocolate, wrapped in foil and heated with an electric blanket. You lie there sweating like a croissant in the oven and get high from the smells. I would like the site to have a more detailed description of what is included in this complex, because it is very interesting and rich. Of the wishes, it is, of course, to update the renovation, furniture. Contact with water does not go unnoticed, as they say. There was an extreme lack of any little things: hooks (! Especially), chairs, so that you don't have to panic where to put what, where to leave what or throw it away. And it is advisable to add navigation signs, and everyone walks in mazes, up stairs and gets confused, asking each other where everything is.
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