A "wonderful" transportation company. I bought a ticket to Warsaw on 12/22/2024. We arrived at the border, the driver said get out and look for another bus....... and it's at 2 a.m.. I ran around with all my things at the border and looked for another bus, plus I paid for the ticket... Thank you so much!!! For such service!!!
We traveled the routes Minsk Warsaw at 21.30 and Warsaw Minsk at 21.00. Both times we bought tickets in advance on the website, everything was without problems, we also made a refund for the ticket, everything is also OK according to the terms of processing the request and refund. Both times the buses were from fleet #5. I am writing a review mainly because of them. There was Wi-Fi, phone charging, air conditioning, back air conditioning, charging from the driver, the seats were uncomfortable. Buses for 3+. But there were excellent drivers there and back, who arrived at the landing in advance and left exactly on time. Both times there were sanitary stops, the drivers announced them, as well as the time and what and where to use it. We had passengers from different countries, and everyone was given clear answers to their questions. The drivers worked for 5+ on a five-point system. I sincerely thank them.
Operators do not solve complex issues, give different information, and lie. The seat number on the ticket does not mean anything. I bought 3-4 with my wife and put them on 31-35. They said they didn't care what we bought. I have been traveling to Belarus every month since recently. I do not advise contacting this office.
I would like to express my gratitude to the entire team working at the Intercars agency - from attentive female operators to neat and polite bus drivers. 12.02 the trip Gomel-Sanatorium Belarus took place. There were only positive emotions left from the trip - the buses were warm and cozy (and it was still February), the ride was smooth and calm, all stops were planned. We got to the final destination on time. Thank you so much., now on a journey only with you!
I traveled with the Intercars carrier on the Minsk-Warsaw route
Everything went great, there is Wi-Fi, nice drivers.
I liked that the company periodically holds promotions that allow you to buy tickets at pleasant prices.
Thank you very much!
I periodically use intercars services, everything is as always on top. Thank you for being attentive on the road, and organizing a good trip. I will definitely ride with you again. I liked everything
We traveled to Vilnius by this carrier. We were satisfied. We arrived on time. The driver is polite. Children get a 50% discount on travel. We are choosing this carrier again this year.
I was traveling from Intercars from Minsk to St. Petersburg on July 30 on a comfortable bus, the trip was excellent. I had to take tickets back early, so they cost 100 rubles more (for two), and the best thing is that I ordered and booked seats on a big bus, and as a result we were thrown into a round-the-world cockfighting from vitexpress from St. Petersburg to Vitebsk, then to Orsha, then to Mogilev, then us in general for some reason, they were transferred to another minibus and only then sent to Minsk. I do not dispute that the service was rendered correctly, we arrived on time, but we hid that we were traveling by minibus instead of a bus, and a full cycle of night crossings through the cities of Belarus with stops every 2 hours is such a quest (you will not fall asleep).
Affordable price and comfortable buses, we were very satisfied with the trips! Special thanks for the child fare, the child was traveling at half price. Next time we will definitely go with Intercars
I regularly use intercars services.
Reasonable prices and excellent service. A clean and comfortable bus, WiFi works great, we always arrived on time. Thank you for your services.
08.11.24 Minsk-Berlin Drivers arrived at the border without a registration certificate, they were irritable and rude all the way, the driver smoked on the bus on the Poznan-Berlin section, there was no WiFi on the bus, there was no toilet, there was no coffee.
The most disgusting carrier that has ever been used. Firstly, the ticket verification staff does not know their job responsibilities and is rude to customers, and secondly, the buses are very uncomfortable: the seats are not anatomical, and the distance between them is small. I recommend not using it.
complete lack of customer orientation, the flight was canceled without justification , I wrote to support , they told me to fill out some kind of statement . The question is : why should I write some kind of refund application due to the company's fault, it's a mystery to me) I hope no one will encounter this, but I won't buy anything else from this company
Good, new buses, clean, tidy. But, there is a small one, but this is not enough space for legs. If your height is just over 170cm, get ready for an uncomfortable trip. I recommend the carrier, I have used the services many times and always without incident and overlaps.
We were traveling on the night of 06/02/24. from Minsk to Moscow, after 150 km the bus broke down.When driving, terrible sounds and smoke began in the cabin.The driver had difficulty , but chose a safe parking spot.
And then they didn't let us out until people started panicking.
The drivers did not officially say about the breakdown or about the further actions.
Were you completely unaware of what to do?!? How to get there by yourself because you didn't know what time and when the bus would be?
After 3.5 hours, another bus still arrived, but the drivers also did not report anything.They ran away and hid from the passengers.I think that drivers are obliged to report such things!
There are no claims to the company, because we found a replacement and we got there, albeit with a delay!
We went with the Intrecars family to the sea in Yalta. I liked the trip, the cabin was clean, the drivers were polite, the transfer was in Bryansk, we managed to get to Gomel on time, since we have a transfer to go further. We are also planning a trip with Intercars this year.
I strongly advise against using the services of this, if I may say so, company. A simple example. The order was for two seats in one bus, which were scattered independently and eventually went on two different buses. The staff is rude, does not solve the existing problem. Disgusting service
I traveled with a friend to Moscow and back, as well as recently to Lithuania. We also got a 50% discount! I ride intercars all the time. Comfortable seats, comfortable riding.
flight Moscow-Anapa 04.08 at 14:30 departure from Bitsa bus station
it all started with the fact that the cashier began to put passengers on the bus not by tickets, but by some kind of internal piece of paper. that is, the selected places through the Tutu website.other people took over the steering wheel, and we got in a completely different row with broken backs (they didn't lean back). there are no chargers on the bus, the driver did not allow everyone to charge at home, and at the end of the trip he naturally yelled for asking to recharge the phone. stops are extremely rare, once every 4-6 hours at the most terrible points. the driver intentionally drove through normal gas stations and stopped only after several requests in places where the restroom is just a paid hole in the floor. When asked to stop, he said, "keep all your stuff home" and "you should drink less beer." Also, the driver swore obscenities at other road users and passengers throughout the trip!!! at the stop after Krasnodar, I left three passengers, seeing perfectly well that they were in line for the restroom!!! when the woman ran after the bus and started knocking on the door, he called her an old bitch and told her to knock on her head. is this a normal attitude towards your customers, I would like to ask the company?
the stated time of arrival in Anapa is at 13:00. in fact, we arrived at 18:15, and there were no traffic jams to Krasnodar at all
I am really looking forward to feedback from the company's representatives. Do you think it's normal that your driver allows himself to call passengers d*lba*bami? and such a delay when traffic is not loaded?
In September 2024, I was returning from Europe on the Vilnius-Minsk airport route. Wonderful friendly drivers. The flight is short, lengthened due to crossing the border.
We always went to Warsaw and back with Intercars, and everything was always great, but the last time left a complete disappointment. 08/16/2024 flight Minsk-Warsaw (9:40) bus number VA 0333-5. We came across terrible drivers, they responded rudely to all requests from passengers, did not get into the situation in any way, angry, cursed in front of everyone. It's a shock to me. A convincing request to the managers, look who you hire for the flight, this is your reputation, it is very easy and fast to destroy it with such personnel. In the 30-degree heat, we stood for 17 hours at the border without air conditioning. It was impossible to be on the bus. Even when asked to pay extra for gasoline, just to turn on the air conditioner, the drivers did not agree, citing savings. Before entering the border, the drivers detained us by trying to sell more tickets to those who wanted to join us, since we were almost the first to enter. We were overtaken by other buses, and we just waited until our bus was packed with their pockets. I tried to contact the managers of Intercars, explained the problem, to which they simply told me "We will pass the information to the management." As you know, this did not help, the usual unsubscription.
We have already used the services of this carrier several times, on the route Minsk-Warsaw. There are always messages with flight information. A nice price. Good buses.
We traveled last year on the Minsk-St. Petersburg route. The bus is very comfortable, the travel time is distributed so that there are stops almost every 2-3 hours. The drivers are friendly, they always answered all the questions that arise. The entire route went according to schedule, without any delays or delays. We arrived in St. Petersburg even a little earlier than the stated time. The ticket price is adequate, I recommend it to anyone who needs it - you will not regret it.
An excellent carrier, I have been traveling with this company for a long time. On May 4, I arrived in Minsk and at home I already realized that I had forgotten a bag of things in the salon. I came to the office to find out the fate of the package. As a result, I heard from the office girls that they say they only sell tickets here, and they can't even call the dispatcher to ask. As a result, they began to swear that I was not normal if I was so worried about my things) in the end, only through calling the police solved an elementary issue, called dispatchers, those drivers and eventually found the package. I would like the service to be a little higher than none) everything is easy to solve if you turn on humanity) your girls that day really spoiled the overall impression of the company
The trip was great! The driver is a professional, very polite and well-mannered in communication, it was pleasant and calm to drive with such a professional. Thank you very much for the service rendered!!! According to the assessment - the highest score!!!
Thank you. I went with you on October 26, Minsk-Warsaw 83-80-5 .Everything was wonderful. Warm, clean, comfortable, good drivers, wifi, charging . A sufficient number of sanitary stops. And I also bought a discounted ticket back. You are the best carrier. Very fast and prompt support on Instagram. Now only with you.
I went from Moscow to Minsk at night. Very convenient. I even fell asleep on the way, although it seemed that I did not sleep in transport. The availability of Wi-Fi also turned out to be an undoubted plus. I'm going again soon. I recommend
I am outraged by the carriers!!! I wanted to go home from Poland to Minsk , but I was refused ..
They do not take the bus if your visa is expired , and you have documents on hand for some reason , she said that she applied for a card for everyday life , but urgently need to leave ..to which they replied to me : they say that a Belarusian passport is not enough for them and the document will not suit them , without seeing it they decided so , and told me to contact the Embassy ... and under no circumstances will they take me !! Normal carriers do not do this, but they will figure out the reason..In general, I do not advise you, you have deteriorated very much …
Good afternoon! I bought a ticket Minsk Warsaw on 07/22/24 at 11.35 a.m., (ticket number 4022757, bought on the website on 07/10/24) On 07/21/24 the carrier called, said that the flight was canceled. It took me a long time to get through to Intercars Europe to inform them about the refund. The room was occupied, then it was reset. As a result, the girl Ekaterina called back, said to return, you need to fill out an application form and sent me this form. I couldn't fill out this form, because it was downloaded to pdf on my phone, it was impossible to edit it (I'm 65 years old, maybe I didn't understand something). As a result, I wrote all the data specified in the application and needed for a refund in any form in a letter to the company's email address. Today, on 07/29.24, the company has not yet returned the money, as I understand the company does not like to part with money, and this is the case when the refund is not on my initiative but due to the fault of the company and the carrier. It is not clear at all in this case why the application, if the company has sold a ticket for a flight that has been canceled. I think the company is dishonest and provides services poorly, violating the current legislation of the Republic of Belarus. The company must work closely with the carrier, and in case of flight cancellation, the money must be returned to the buyer in full. And it turns out that the buyer is already punished, the ticket is connected with a further air trip, and instead of buying a new ticket, she should spend half a day dealing with money refund issues. And it is also unclear why, if the ticket is returned due to the buyer's fault within 24 hours, the seller returns only part of the money to the buyer, and if the flight is canceled (refund due to their fault), the money is not returned for a week or more. It turns out to be some kind of unilateral responsibility.
I was traveling with you on 01.12.2023 on the Warsaw-Minsk route. There were only positive emotions from the trip. A warm interior, free wi-fi throughout the trip, regular sanitary stops, professional work of the driver's team (despite all the nuances of passing the border). Subscribing to the newsletter sometimes allows you to save a lot of money.
I was traveling by bus Minsk-Warsaw on April 20. The bus was nice, clean, and warm. The drivers were polite. I've been driving buses for years. I like their loyalty system, after-sales service, reasonable ticket prices.
All reviews are wrapped up and written in one carbon copy template. The bus has been delayed for 1.5 hours AND THEY DON'T SAY WHEN IT WILL ARRIVE. The delay was not notified in any way. When trying to get through, they pick up the phone, but remain silent in order to pretend to the authorities that they are processing calls. They've been calling from different numbers for 2 hours, they just answer and turn off the microphone right away. After 22:00, they stopped taking the phone in principle. It is not known when the bus will arrive, they are sent to Intercars at the bus station to find out, but how do you find out if they ignore it, but they did not give new information in any way? We are sitting at the train station, completely abandoned, not knowing when the bus will arrive, or if it will arrive at all. I wish every employee to ride their own buses every day and solve problems with their colleagues, because this situation is a humiliation of human dignity, also for my money.
The trip from 02/16/2025 Minsk - St. Petersburg was disgusting. The driver was heating the stove without stopping, it was impossible to stay in the back seats. To all requests to turn off the oven, the answer is: "it's cool here, girl, sit down and don't mess with my brains"))
The staff is terrible!! We went to Anapa with our family for two years in a row, and 2 times it was just terrible! Then the driver was not allowed to cross the border (the driver had the wrong citizenship) and we waited 5 hours for another one in Bryansk, well, is this normal?! Why does the company's management not know about the rules of transportation through customs? What a mess! This year, the dispatcher on the phone gave completely incorrect information, which is why we could not get good tickets, why should I clarify everything about the trip if the employees themselves have to tell? I wrote to the complaint book, but of course, this will not solve anything, I will never contact this company in my life!!! One star only for the bus. Comfortable, with amenities and a pleasant driver, but overall no service(!!! Completely disappointed
The worst carrier in history, zero customer orientation, zero information, zero punctuality. Saving on everything, we couldn't even agree with the train station, so in Krakow departure from a wasteland where there is nothing....
The website and the application are adequate and very understandable. The buses are well maintained and clean. I am pleased with the availability of WiFi.
A terrible carrier ((( the worst that exists, I drop off pensioners in front of the border in a foreign country and demand money for further transportation across the border, the drivers are arrogant, ill-mannered, unscrupulous men !! Before you go by this carrier, think 100 times!
Good afternoon. I took a bus from St. Petersburg to Minsk, the trip was successful. The bus was delivered on time, the interior is comfortable, the driver is polite. They often arrange promotions, which pleases! Thanks